Larry Harmon Email & Phone Number

San Francisco, California, Us

As a dedicated Technical Systems and Application Support Analyst, I specialize in ensuring smooth and secure operations across critical applications, including Cash Forecasting systems. My role involves the end-to-end provisioning, installation/configuration, operation, and maintenance of both systems hardware and software, ensuring alignment with security regulations and corporate standards.

Atlanta, Ga, Us

Senior Infrastructure Engineer responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This position ensures that system hardware, operating systems, software systems, and related procedures adhere to all applicable security regulations.

Santa Clara, Ca, Us

Maintain server inventory of 500 physical and VM instances, update and configure new VM instances, lead vendor software patch updates. Install Logstash for SPLUNK log forwarding, configure new SLUNK log requirements and update and maintain config files as dictated by environment.Install and monitor New Relic for APM and Infrastructure monitoring, update and maintain config files as dictated by environment. Identify, diagnose, and resolve software issues as reported by customersInstall and maintain software and provide assistance with configuring system softwareCoordinate with the third party vendor for timely repair of the system under the maintenance agreement warrantyManage user access requests and ensure Verizon audit policies are performed regularlyAssist with system design and software testing to prevent technical breakdowns in futureDocument Bugs and Application Issues

Arlington, Texas, Us

Responsible for the execution and support of the activities associated with the day to day POS Operations throughout the parks. Supported on-going corporate Information Services improvement projects and the park operation of the POS systems along with the other members of the team and specific third-party consultants. Provided Tier 2 help desk operations and problem escalation to our POS vendors. Reprocessed credit transaction errors resulting in continual daily revenue flow. Maintain Point of Sale Servers and databases, implement vendor patches in a timely manner while working around and maintaining park availability for Operation hours. Convert servers from several onsite local to consolidated Cloud based AWS. Implement new technologies that help reduce the cost of Parks Point of Sale new capitol investments. Provided End User Support, maintained system Change Management Policies and Procedures, Performed System and Network Engineering Support for all POS servers and terminals, system release testing and documentation while maintaining strict adherence to the corporate security policies and procedures.

Ft Worth, Tx, Us

Application Support Specialist and Developer for our ERP Eclipse application (Solar & ETERM). Previously supported DataFlex Inventory & Warehousing applications (WDS). Excellent coding skills. Working in Linix. Project development while doing maintenance support work and analysis/research. Currently training Eclipse new users for next waves of Go-Live while maintaining support work.

Englewood, Colorado, Us

The Chief Judge has responsibility for all contest judges. Training and recertifying first, then picking and overseeing their participation at Area, Division and District Contests.

Englewood, Colorado, Us

Serves as the direct liaison between the district and the clubs. Conducted at least two club vists per club per year. Provided a crucial understanding of how clubs are fulfilling member needs to District Reps, and how the district is successfully supporting and meeting the needs of each club. Reported regularly to the division governor and district leaders on area progress. Advised district leaders of issues in my area with clubs progress or problems that they may be having. Served as Area Council chair, holding at least two Area Council meetings each year and having the following topics on the agenda: Discuss each club’s plans and goals in the Distinguished Club Program and needs for district/area assistance. Reviewed attendance at club officer training. Achieve Distinguished Area status. Motivated and assisted each club in the area to becoming a Distinguished Club. Participated in area governor training provided by the district. Made at least two club visits per club per year: Assess club membership and its leadership’s willingness to grow. Assess who will achieve educational achievements and when these will be completed. Submit the Area Report of the Club Visit form online. Contact club presidents monthly about: Distinguished Club Program performance. Follow-up on items identified during previous visit or contact. Attend District training or other district events.

Englewood, Colorado, Us

I am responsible for providing the supportive club environment members need to fulfill their self-development goals, for making sure that members benefit from the Toastmasters educational program, and that the club recruits new members and retains current ones.

Dallas, Tx, Us

Developer supporting Inventory & Warehousing applications. Coding skills. Support legacy applications Linux/Unix in preparation for Systems upgrade. Development and database maintenance.

Espoo, Southern Finland, Fi

Collaborated as Tier 3 Analyst in addition to regular Support role, resolved complex issues and addressed software and database change requests for 16 factories spanning multiple countries. Updating, creating email alert system and monitor data consistency in Packing - Shipping database on Oracle 10g platforms. • Gathered new customization changes and enhancements based on customer’s inputs and functional requirements.• Wrote and updated Stored Procedures, Functions and Triggers in SQL and Oracle 10 databases.• Worked with Agile and Scrum process for life cycle, development and testing. • Identified and created test plan, ran test cases and documented test results.• Successfully developed and executed UAT (User Acceptance Testing) process.• Analyzed software deficiencies and errors for solutions. • Collaborated with vendors on improper data receiving process procedures and any issues with missing delivery data. • Analyzed and repaired corrupt data files received from vendors, manually uploaded missing data files sent by vendors outside of normal process. • Build, develop and grow business relationships vital to the success of the applications and creation of new business opportunities.• Supported creating queries regarding XML and troubleshoot complex technical XML problems with incoming data files. • Supported, created, updated and monitored ETL process for CDF/EDI (Customer Data Files / Electronic Data Interchange) including TXT, XLS, XML output.• Monitored Replication Server process, analyzed and corrected data flow issues.

Espoo, Southern Finland, Fi

Served as Tier 2 application support analyst resolving minor to urgent database issues. Provided application level phone/email support to customer’s issues in accordance with established Service Level Agreements (SLA).• Implemented database changes and new software version rollouts• Analyzed user problems, provided regular updates to customers on open support issues.• Provided end user training to new users, on new application deployments, software upgrades and application handoffs.• Assisted in continual editing and updating of training materials and manuals. • Wrote and executed SQL, T-SQL, TOAD and PL/SQL statements to retrieve, analyze and index data values. • Supported and worked with PDM/PLM, Nokia’s customized version of eMatrix Enovia• Supported and worked with DocLib as content management system for projects document repository. • Hosted remote training sessions using VOIP, MS Lync and HP HALO video services. • Analyzed issues with WebLogic / Websphere middleware, stopped and restarted services, configure and install new .EAR and .WAR files .• Analyzed issues with Apache Tomcat middleware, stopped and restarted services.• Worked in Active Directory by adding user access to groups and computers to the domain.• Supported Nokia’s Business Objects reporting tools.• Updated and uploaded new files and keys to Unix / AIX server for High Security BB5 Encryption process. • Provided product support for Customer Care (Electronic Claims Handling (ECH)) for warranty repairs of mobile devices.• Supported iMES, PRM (Project Resource Management), Artemis TrackView, eLearning, InSight Marketing Web Channel, Citrix and other applications • Maintain systems with confidential information such as payroll data.• Collaborated with vendors on improper data receiving process procedures and any issues with missing delivery data. Created new or programmed updates to existing label prgramming, compiled new DLL files, replaced older DLL files on server as needed.

Armonk, New York, Ny, Us

Technical Support, Computer installation• Performed troubleshooting research, diagnostics, documentation and resolution of Windows 2000 Professional, MS Office, E-mail, Internet, network and hardware/peripheral issues. • Installed appropriate upgrades, patches, drivers and new software.• Identified and learned appropriate software and hardware used and supported by the organization.• Perform advanced troubleshooting and remediation. • Extensive cross-organization business partnering and training.• Worked ad-hoc customer requests on unassigned service tickets.• Removed old and installed new POS equipment for Wal-Mart, Kmart, Old Navy.• Desktop System upgrades for UBS PaineWebber, Allstate, and State Farm.• Gateway customer computer installation setup and demo training.• On-site hardware replacement technician at Sprint Customer Service Center.

On-site IT support service for end users, hardware troubleshooting and warranty support.A focus on process improvement, problem avoidance, and increased remote resolution.

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