As a Senior Customer Engagement Executive, I partner with key customers as a strategic advisor, partner, and advocate within SAP to drive their success and satisfaction with SAP CX. Engaging with customers for the entirety of their relationship lifecycle, I manage executive relationships across business and IT, driving solution adoption, value realization, retention, and customer satisfaction/reference-ability. This role requires the ability to successfully navigate complex situations between customers and internal teams, which may involve one or more of the following areas: legal, sales/commercial, support, operations, product management, operations, and even engineering and support.

After the acquisition by SAP, I was tasked with building the South CX solution engineering (presales) team from scratch. Starting out in a player/coach capacity, I developed the South team to support multiple sales organizations, across the entire SAP CX product suite. I managed all aspects of hiring, training, performance, compensation, retention, and career progression. I drove alignment with sales leadership and developed strategies for us to meet shared sales quotas, while also designing and implementing processes to ensure operational efficiencies, scalability, and adherence to best practices. Several of these initiatives were adopted at a national and global level, related to areas such as onboarding, engagement, and communication. The South CX team consistently met or exceeded our annual sales targets, including being recognized as SAP’s top performing region (globally) in 2017, and I was honored with an award for Presales Manager of the Year in 2016.

As a member of the North American hybris Solution Engineering (presales) team, I worked alongside the sales team to manage sales cycles and close deals involving the hybris enterprise commerce suite. This involved everything from qualifying prospective clients, to formulating account strategies, to tailoring and delivering relevant, impactful, and value-oriented presentations and product demonstrations to audiences of varying roles and levels, from developers to IT management to C-level executives.I was fortunate to be recognized as the top-performing SE (based on license revenue impact) in North America for 2013 and 2014.

Help coach the UGA Men's Rugby Football Club, which competes in the highly competitive Southeastern Collegiate Rugby Conference (SCRC) in both rugby union (15s) and rugby 7s. Served in various roles including as an assistant/forwards coach and head coach, and assist with a wide variety of needs, including strength & conditioning, player development, and recruiting. In addition to fostering a love and respect for the sport of rugby and for the UGA Rugby Club, coaching provides the opportunity to serve as a positive influence for student-athletes, and to support them in their personal and professional development.

As the first Chairman of the Board of the UGA Rugby Alumni Association, I worked with a committee of fellow board members to organize the alumni group and to build a foundation and strategy for promoting the success of the UGA Rugby football club. This work included (but was not limited to):- creation of the organization's bylaws and mission statement- establishment of the UGA Rugby Alumni Association as a legal entity- managing the organization's application for 501c3 tax-exempt status- collaborating with the officers of UGA Rugby to create synergies between the current players and alumni- designing and implementing strategies and policies around the organization's PR/marketing, communication, budget, fundraising, and other areas- management of board communications and tasks, including setup and administration of various communications channels and management tools such as the email listserv, Facebook page, Twitter account, and online project management tools

After helping to close one of Intershop's deals with a leading pharmaceutical company (as the Solution Engineer), I was asked by the customer to be the Project Manager for the implementation, which involved a complete UX redesign, a replatforming of their eCommerce and CMS systems, and integration to their SAP ERP system. As the PM, I was involved in the entire project, starting from discovery to requirements and gap analysis to design, development, testing, and deployment. Thoughout this time, I managed a team of seven developers (both internal and offshore) while coordinating multiple interdependent development tracks, such as UX design, SAP integration, SharePoint CMS migration, Java App migration, and Intershop Enfinity Suite development. I was also the primary liaison between Intershop and the customer, and as such I had to manage the relationship with their business stakeholders and IT.

As the primary technical resource for the North American sales team, I was responsible for driving and managing the technical evaluation of Intershop's product offering during the sales process. I acted as the key technical advisor and product advocate for Intershop's Enfinity Suite 6 E-Commerce platform. As an integral member of a small sales team, my responsibilities included:• Working closely with account executives in qualifying prospective clients, establishing relationships, and formulating account strategies to ensure customer satisfaction during the sales process• Identifying prospects' key business requirements, technical issues, and pain points, and engineering solutions that meet these needs• Developing and delivering product demonstrations to both business and technical audiences of varying skills and levels from developers to IT management to C-level executives• Managing groups of developers for complex Proof of Concept demo customization efforts• Ownership of responses to functional and technical elements of customer RFIs/RFPs, as well as to industry analyst evaluation questionnaires, such as Forrester's Wave and Gartner's Magic Quadrant• Creating and editing marketing materials for lead generation campaigns, such as case studies and on-demand presentations• Providing internal product management team with customer requirements and personal feedback formulated to improve our product offering

As Director of Recruiting for the Atlanta Renegades, I was responsible for recruiting new players and being the "front-man" for the club. As such, I managed all incoming correspondence, and worked to establish relationships with top collegiate rugby programs and select-sides. Not only was I directly responsible for recruiting-specific efforts, I also worked closely with the other members of the Executive Committee to drive the club's overall policies, strategies, and public relations efforts, all of which directly affect not only player attraction, but player retention.

Responsible for design, development, and implementation of enterprise web-based e-Commerce applications using Blue Martini Software. Strong track record of success in many roles (including requirements gathering, gap analysis, process and solution design, application development (Java, JSP/HTML, JavaScript, SQL), testing, documentation) as well as project management and team leadership. Examples of projects that I have worked on include:- implementation of an online grocery delivery website and call center application for a Fortune 100 grocery chain- implementation of a B2B uniform ordering portal and call center application for a major specialty clothing retailer- implementation and upgrades of a clienteling application for a Fortune 500 Las Vegas casino- implementation and upgrades of clienteling application for multiple major retail/department stores