North American Sales Manager Aftermarket

Our mission always starts with our customer – to deliver highly-productive machines and equipment our customers use with ease and efficiency to increase productivity and lower manufacturing costs. We help transform their ideas into reality, through our pursuit of value-added manufacturing.Please start a conversation with me if you have any issues our Hirata Teams can engineer and solve for you, or refer me to anyone else within your organization for opportunities.

Cold calling prospects, creating first intro sales appointments for myself, listening to customer needs and applying solutions. Performing hands on mechanical & electrical demos on their machines. Closing the sale.

Generated new parts, retrofit and service sales by cold calling customers who had our machines but no contact with us. Performed free machine field audits, resolved machine issues on site, presented economic justification/payback to decision makers. Updated CRM. Home office based with 75% travel USA/Canada.

Field Service Technician troubleshooting packaging machinery running predominantly Allen-Bradley PLC’s, HMI’s, Servo’s and VFD’s. 50% mechanical and 50% electrical hands-on solving of any and all issues at customer sites. Read electrical schematics; observe, test, and diagnose pneumatics, sensors, relays, PLC’s, chains, gears, and other controls. Voltages from 24 - 480. Online monitoring and editing of PLC, HMI, Servos, etc. Basic Yaskawa/Motoman robot programming. Warm, engaging and outgoing personality. Perform stimulating presentations to large groups as well as being a classroom instructor. Excellent communication skills. My hands-on product demonstrations and factory instructing increased our sales by 500% over 3 years. Engineers and others warm to and welcome my enthusiastic cold-calling, and relate to my honest approach by agreeing to set appointments. I enjoy bringing my five personal strengths: tenacity, achievement, focus, learning, vision; to exceeding all target goals.• Machinery installation, repair and troubleshooting mechanical and electrical systems at customer sites. Telephone Service Tech while in-office receiving customer support calls, diagnosing and solving machine issues, opening a dialogue for parts sales and or service visits through to the goal of an Arpac quote. Being Arpac’s “face to the customer” my communication, organization, and actions always positively portray myself and my firm in the customer’s domain.

Corporate Product Manager and Technical Support Specialist for: PLC’s, HMI’s, AGV Vehicles, Omron STI Safety, CAD Software, Sensors, Power Supplies. Eight Meiji US branches had 2-3 outside sales teams reporting to me as Product Manager for their technical support and to achieve sales of $ 3M.• Achieved domain expertise as: Outside Sales Application Engineer, Product Marketing Manager, Business Development Manager, Technical Instructor/Trainer, Customer Relations Manager, Leadership/Sales Mentor.• Developed monthly marketing campaigns and created hands-on “Meiji-chan” training concept and all related materials. Inside and outside branch sales teams increased sales by an average 16%, and 8 out of 10 expressed their increased personal self-worth.• Created marketing material and PowerPoints for all branches introducing Meiji’s monthly specials to capture new customers and increase penetration in existing accounts.

• Performed all aspects associated with new small business phone systems: cold calling, on-site sales presentations, hardware config, managing the install, training end users.

• Conceived and developed from the ground up “What Happened On The Day You Were Born” computerized vending machine which printed and dispensed a custom page with graphics and data consistent with the location’s themes. Customized the user’s name and date history. Increased sales/profits each year. Developed the physical cabinet, researched the data, programmed the computer, engineered the interfaces, marketed, contracted, placed, and maintained these machines in Chicago and across the USA.

• Staff accountant: Patient Accounts, AP, AR including all related transactions.