Customer Sales And Service Representative (Cssr)
Aaa/Auto Club Group/Insurance Services, Member Service Center
Dearborn, Mi
Provided direct customer oriented services for members and insureds owning AAA automobile and homeowners' policies. Completed status, coverage and billing plan changes on property-casualty policies. Provided advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures. Explained AAA product features and service advantages to existing and potential customers for the purpose of promoting and selling various membership and insurance products. Achieved sales production goals and met other performance expectations as defined by management. Utilized call center technology including: PC, internet, Clarify/CRM, console/mainframe (code-driven), Windows, email/OC, OACIS, POS system, payment processing system, home replacement cost estimator, Web applications and search tools.