Lawrence Guthrie Email & Phone Number

Greensboro, Nc, Us

Greensboro/Winston-Salem, North Carolina Area

Boosted customer engagement and comprehension of SASE/ZT/Security solutions by 20% throughdemo calls, highlighting capabilities, and driving impactful business outcomes.Collaborated with internal teams to strategically scope technology solutions, resulting in a 30%increase in optimal implementations of Equity Plan Solutions.Achieved 95% customer satisfaction and accelerated time to value by spearheading technicalstrategy with sales teamsBoosted customer trust and cut risk by 20% through expert knowledge of Software Defined NetworkingPrinciples, and Secure Networking Practices, driving SASE go-to-market strategies and increasing newbusiness opportunities by 20%.Consistently met and exceeded sales targets for Enterprise accounts by expertly presenting anddemonstrating Cisco's Security Technology.

United States

Provided support to customers with configuration issues relating to OpenDNS services. Prepared documentation for new features.Contributed to future product enhancements by relaying customer feedback, resulting in 20% increase in product adoption and retention.Successfully onboarded new customers and integrated them into Active Directory resulting in improved customer experience and increased customer retention.Enhanced cloud network and Security Architecture for service providers, resulting in 50% growth in customer satisfaction and 25% decrease in implementation time.Mentored teammates and shared best practices, strengthening team capabilities and improving customer satisfaction.

Burlington, Ma

Assisted in configuring and securing gateway firewall. Set up email and web filters with remote authentication.Successfully resolved complex technical issues for 50+ customers.Simplified complex technical concepts and translated them into compelling narratives for diverse stakeholders, resulting in improved product development and customer satisfaction.Mentored team members in technical skills, improving overall performance and driving successful project completion.

Manage calls from a queRespond to tickets submitted in their CRM platformEscalate issues as neededAssist clients with recovery of passwordsResolve issues with Email system

Worked with Insurance companies and doctor's offices to obtain coverage of prescriptions. Tested new CRM platform for pharmacyFilled specialty prescriptions and maintained inventory for future orders

Helped customers with issues relating to their PagersHelp resolve billing disputesActivated new pagers and assisted in configuring settingsAnswer calls from a que

As, Computer Network Systems

Ba, Communications

Education record