Provide remote support to a wide range of open systems connections to all IBM storage devices, such as IBM 2106, DS3000, DS4000, DS5000 product lines, including Windows, Linux, and AIX Host system. Also support/repair/configuration of the DS3000, DS4000, DS5000 storage systems and SAN configuration/ support

 Directly collaborated with client in designing and implementing Novell Netware 3.12, 4.1X and 5.0 file servers Set up and installed all Cisco routers for client wide area networks (WANs) Evaluated customer needs in identifying customer hardware requirements Conducted initial study and setup of all new equipment Performed troubleshooting and provided support with network problems, ranging from software to hardwareproblems Took charge of designing and maintaining the in-house Novell - NT 4.0 network Assumed full responsibility in designing, creating, and maintaining web pages as well as the E-CommerceSystem Utilized Intershop3 in programming various customer web pages and e-commerce pages Carried out companywide installation of Internet solution as well as facilitated the training for end-users Completed the setup, installation, and repair of hardware and software computer system/workstation Provided exceptional help desk support to clients through phone