• Serve as technical lead for planning and execution of projects to achieve business objective through effective technology use.• Coordinate cross-functional training and collaboration with varying departments for technical related projects and deliverables.• Design and develop custom websites based on clients’ unique individual needs. • Pioneered IT training programs and workshops for members of staff.• Monitor security threats and risks then identify and develop processes and controls to protect connected devices companywide.• Spearheaded walk-throughs for new hires to aid in technological onboarding processes.• During a hiring freeze and budget restrictions, increased productivity by 15% and Won “Employee of the Month”.• Oversee the technology deployments of hardware and network solutions to align business and technological needs.

• Realized a 96% problem resolution rate by acting as an initial point of contact for promptly evaluating and responding to service issues and requests for ensuring smooth running of IT systems.• Daily reconciled 15 to 20 technology support related issues which minimized employee work downtime by 33% while increasing user work productivity.• Maintained security compliance to all regulatory guidance by ensuring system hardware, operating systems, software systems and related procedures adhere to company polices and procedures. • Cleaned hardware systems to reduce thermal footprint and reduce environmental impact on systems.• Launched Remote support using Remote Desktop, AnyDesk and TeamViewer.• Educated company staff on security best practices reducing phishing attacks by about 90%.