Comprehensive 24 week Cloud/DevOps Engineering program, incorporating the completion and documentation of over 15 hands-on the job projects.Leverage industry cutting edge platforms and tools including AWS, Terraform, Kubernetes, Docker, CI/CD, Python, Git, GitHub and Linux.Practice scrum/sprint methodologies using Trello and Microsoft Teams which involve daily scrum stand-ups and communication with colleagues to discuss progress and quickly note any issues.Practice scrum/sprint methodologies using Trello and Microsoft Teams which involve daily scrum stand-ups and communication with colleagues to discuss progress and quickly note any issues.

Develop vulnerability remediation and security patching roadmaps to efficiently resolve and mitigate risks for Critical, high, and exploitable vulnerabilities in Rapid7 InsightVM.Monitor abnormal network traffic through Rapid7 InsightIDR and create custom regex query alerts to create resolvable interactive tickets.Monitored cloud and network activity in Cloudflare.Design and implement zero trust cloud infrastructure within AWS using Netskope publishers.Develop Netskope policies and procedures to protect critical assets and endpoints through SSL encryption and deep packet inspection.Conduct Phish assessments to increase cyber awareness and promote a stronger security culture.Quarantine and analyze incoming email threats utilizing Knowbe4 PhishER platform.Instruct Security onboarding for new hires and promote cybersecurity best practices through internal workshops.Develop Power Bi and Excel sheets to report risk metrics, phish data, vulnerability roadmaps, and incident landscape reports to the CISO and CIO to evaluate cyber threats and risks.Leverage KQL queries in Microsoft Sentinel to monitor on-prem infrastructure for Cyber incidents and create custom alerts to protect the enterprise from malicious threat actors.Develop Information Security roadmaps to align sensitive systems with the ISO 27001 standards

Update on-prem Active Directory and Azure AD for access and permission rights and utilizing powershell scriptsAssist application owners, product managers, and business stakeholders with file folders, data and access management for specified departments

Provided technical and procedural support to internal and external customers including file permissions, folder permissions, account permissions, security groups and password resets/unlocks.Provided technical and procedural support to internal and external customers including network connectivity, VPN and remote desktop in diverse networking environments.Created, deployed and maintained software images for desktop PCs, laptop and thin clients.Completed customer inter-office moves that include moving desktop PCs, peripherals, thin clients and phones.Maintained an accurate and detailed record or all work performed in customer ticket management system.

Responsible for providing phone and e-mail support to reset students’ passwords and login information Building student accounts and allowing new students access to the university’s network Using Remedy and MS Outlook applications for user support and responsible for taking and closing 20-30 tickets per day

Ensures exceptional customer service by efficiently installing equipment, professionally rearranging inside wiring and educating customers on the features of Uverse.Interacted with customers to provide information about products and services related to Uverse.Resolve customers service complaints by conferring with customer to obtain relevant information regarding those complaints and referring to appropriate department when necessary.Perform tests and examine details that could determine the causes of product dissatisfaction.Mentor other technicians by observing techniques and product knowledge then providing input on improvementsSolicit sales of additional products and services