Larry Kruger Email & Phone Number

Cedar Rapids, Iowa

• Created and maintained positive relationships with international partners and clients.• Installed and supported scheduling applications for public transportation often to meet critical deadlines.• Created installation, support, and training documentation for internal and external customers.• Trained teammates and customers to understand and resolve environmental issues affecting software.• Consulted on special projects domestically and internationally whenever necessary.• Constructed a success roadmap for TrainPlan in the Americas including installation, support, and training.• Mapped data structures and decompiled application files to build a codebase for development of TrainPlan.• Consulted on continual improvement strategy for TrainPlan for eventual conversion to SaaS.

Little Rock, Arkansas Area (Remote)

• Strengthened client relationships and communication between clients and internal groups.• Created and implemented solutions for clients increasing both revenue and client satisfaction.• Reviewed project documents, ensuring project viability.• Assembled technical teams for project installation. • Conducted internal and customer kickoff meetings.• Initiated, prepared, and tracked change orders through project completion.• Supervised million-dollar projects for CarMax and University Massachusetts Medical School.• Oversaw short-term, high-revenue projects quickly and efficiently for Solar City.• Spearheaded projects for financial and medical benefits providers. • Trained teammates and provided mentoring to members of other functional groups. • Completed three overcuts in less than one month, 40% below industry standard. • Executed cut-over of UCaaS site using no Mitel labor, reducing cost by 25%.• Directed 40% of highest grossing accounts.• Developed and executed training, best practices, and SOPs for UCaaS implementation.

Iowa City, Iowa Area

• Oversaw infrastructure projects, ensuring timely and successful completion.• Worked closely with vendors and contractors resolving issues impacting internal and external customers.• Built project teams and workgroups, providing necessary supervision and mentoring of team members.• Conducted or participated regularly in meetings with stakeholders to discuss progress on tasks and milestones.• Administered process regulation, improvement, and documentation.• Participated in or instrumental in change management for infrastructure and maintenance projects.• Served as problem manager (ITIL), and on production control change advisor board (PCCAB).• Monitored network and key production systems. • Supported Oracle e-business.• Maintained library of 650 process and work instruction documents.• Centralized access provisioning to key company systems and documented related processes.• Guided team achieving 99.36% accuracy responding to monitoring alerts.• Onboarded and documented 20 news functions formerly done by software developers. • Reduced system downtime after change windows by 75%.• Spearheaded reduction of time spent in supporting loaner laptop pool by 50%.

Cedar Rapids, Iowa Area

• Constructed network operations center to completion within budget.• Defined scope and led project to document processes in network operations center.• Moved administration of data transmission system to network operations center ensuring all milestones met on time.• Worked closely with clients and project managers constructing data transmissions for projects.• Retrieved recorded calls for quality assurance purposes. • Oversaw and administered financial data transmission system.• Documented 150 previous undocumented processes reducing training time by 50%.• Automated call recording retrieval process reducing direct labor time by 75%.

Coralville, Iowa, Iowa Area

• Practiced SDLC methodology to complete project work.• Implemented Microsoft Office SharePoint Services 2007, including upgrades, training, and support.• Oversaw Teamcenter Express application launch to production.• Created install documentation, DR strategy, and backup methodology for Teamcenter Express.• Directed Solidedge and Autodesk Inventor integration, documentation, and support.• Supported Epicor ERP system.• Worked closely with server support to migrate Microsoft SharePoint v2.0 to v2007.• Performed data analysis and reporting in SSRS. • Converted reports in Crystal Reports to SSRS. • Spearheaded user training for MS SharePoint 2007.• Implemented Teamcenter Express (PLM) in production 93% faster than seller’s consultants.• Created 412 pages of installation and support documentation in 18 months. • Wrote automated backup system for Teamcenter, saving one week in developer time.

Master Of Public Administration (Mpa), Information Technology

Bachelor Of Science (Bs), Counseling Psychology