Larry Madson, Mba Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Hired by Capgemini to produce high impact strategies and lead the internal initiative to develop a working demo of Pega’s NBAM and NBAA (Next Best Action Marketing) in the area of customer service and analytics.• Benchmarked marketing campaigns by developing mock up databases necessary for member information to demonstrate different outbound and inbound platforms.• Operated with the off-shore team to coordinate and monitor development ensuring smooth delivery of projects.

Greater Minneapolis-St. Paul Area

Produced pragmatic requirements that adhered to the needs of Group Retiree Product sales and current CMS regulations.• Monitored and ensured that sales had accurate plan pricing, plan information, plan deductibles, etc.• Authored test scenarios to be carried out by Q and A team.• Performed root cause analysis to determine cause of errors discovered by Q&A.

Minnetonka, Mn

Administered and implemented exceptional large scale Pega based, CMS mandated project across all Medicare & Retirement Call Centers designed to comply with discrepancies discovered with traceability and resolution of member issues. Highly involved in translating high-level business requirements into functional and non-functional requirements.• Streamlined development of business requirements through leading team in requirement gathering, process analysis, and decomposition into detailed use case and requirement specifications.• Served as advisor to Process Owner and Sponsor ensuring priorities were well managed.• Ensured all change management documentation was up to date and traceability was maintained throughout project lifecycle.• Created and implemented requirements management tool designed to increase efficiencies, reduce level of rework, and provide a repository for artifacts thus eliminating need to recreate the same documents for each new project.

Minnetonka, Mn

Administered internal/external commission plans including system setup, maintenance, commission calculation and distribution, commission research and reconciliation to sufficiently resolve discrepancies and potential risks. Prepared regulatory audits, external, and internal documentation of processes.• Improved delivery of month end management reports from days to a matter of hours by developing a SQL Email macro to shorten delivery cycle.• Reduced service tickets submitted to IT by 97% through direct initiation and collaboration with the IT department enhancing the overall implementation.• Condensed invalid and duplicate payments by 95% by utilizing backend databases and implementing SQL queries to gain tighter controls and checkpoints. • Integrated the Operations-Sales environment which enhanced the overall communication, agent support, and customer service of the organization.

Minnetonka, Mn

Transitional position to learn basics of Health Care and Insurance. Recognized by management for providing outstanding customer service escalating customer preferences. Trained new service representatives to leverage collaborative workforce.• Exemplified various customer service operations, including accurate analysis and providing exact resolution to member inquiries.• Completed training on Insurance Products, Medicare, Medicaid, Customer Service, and Call Center Operations. • Recognized by the management and members for excellent member experiences driven by outstanding working aptitude and motivation.

Eden Prairie, Mn

"Helped Buyers and Sellers In Achieving Their Dreams" Selected AccomplishmentsForesaw the trend of buyers and sellers expecting Realtors to provide access to information via the Internet. Became an SME in Internet marketing.Self taught in creating websites, optimizing search engine placement, capturing customer data and automatically inputting the data into a database system.Became one of only 500 agents, nationwide, to earn the industry's inaugural "E-Pro" designation recognizing training and certification in E-marketing.Obtained the industry's most prestigious designation "Certified Residential Specialist" (CRS). Obtainable only after completing a rigorous 60-hour education requirement and achieving total sales in excess of 5 million dollars.Created a unique marketing campaign, which focused on listeners of jazz music. The campaign consisted of utilizing the area's only local jazz radio station, KBEM, producing a CD with local jazz talent performing songs that included house or home in the title, and becoming involved with Habitat for Humanity and their "House That Jazz Built" project. Booked five million dollars in sales in just over six months and interviewed for a story in the CRS publication focusing on unique and successful marketing tactics.

Mba, Finance And Business

Certificates Of Completion, Business Architecture, Marketing & Decision Management, Next Best Action Marketing

Business Architect Essentials v7.1 Pega Marketing Essentials v7.13 Pega Decision Management Essentials v7.13 Next Best Action Marketing.

Certification, Business Analysis

Certificate in Business Analysis Technical Writing Use Case Fundamentals

Ba, Business Administration, Finance And Accounting