Small Biz CIO Services was started to help the Small Business Owner achieve their technology and IT goals and strategy without having to hiring expensive IT executives. Excellent experience helping startups and re-starts develop their technology plan and platform with affordable solutions for IT. We specialize in the following technologies and areas of expertise:• Strategic Consulting, including full IT strategy & planning, application & systems architecture, helping small businesses make better use of their existing technologies as well as hardware, software and networking implementations.• Comprehensive database management and implementation for Oracle, MS SQL Server & MYSQL along with custom development using Alpha Software framework , JAVA, PHP, .Net and several other technologies. • Implementation, planning and customization of open source products such as Sugar CRM, Vtiger, Cloud Computing solutions, complex Joomla Content Management System and many others.• Implementation, management and planning for several eCommerce solutions including Core Commerce, 3DCart, OS Commerce, Opencart, Virtuemart and Big Commerce.• Experience with implementing Business Intelligence suites such as Pentaho, Jreports and several others.

Oversaw all aspects of Software/Product Development, Infrastructure, Project Management, Professional Services, Quality Assurance, Product Development for POS terminals, software and payment applications and Production Support for a 1,300 person organization. Interfaced with Business functions to align strategies, enhance development processes, and improve feature/functionality of all products and applications. • Designed, developed and implemented applications to enable the organization to increase its transaction volume 100% and EBITDA 15%. • Managed up to 11 direct reports and over 230 indirect staff members, supporting all aspects of hardware, software, networking, security, infrastructure, desktop, application & product development and SaaS operations, with disaster recovery in multiple locations.• Designed and developed eCommerce, Pre-Paid and Loyalty solutions for the product portfolio.• Directed engagements to manage client expectations for software development, POS application/terminal development and application integration.• Constructed and managed a highly motivated and talented team including: Application Developers, Product Engineers, Quality Assurance and the level 3 help desk. Forged third party vendor and partner relationships for purchasing, leasing and services. • Responsible for IT department goals and objectives, developing the IT organization's structure, strategic growth plans, and all operational policies and procedures. • Implemented over $2 million dollars in cost-savings initiatives within less than two years on several programs. • Renegotiated contracts and service agreements with long distance, local and cell phone carriers, which improved level of service while reducing annual expenses by over $1.5 million.• Re-engineered several legacy applications and databases yielding significant savings to the bottom line reducing the number of production servers by 20% and databases by 50%.

Responsible for project teams at various clients for the Global Business Services - Oracle Practice. Manage large and small teams of both functional and technical personnel. Complete pre-sales engagement reviews, demonstrations and presentations with prospective client’s executive management.• Managed team’s of both functional and technical people spanning cross-functional engagements.• Project management duties included the following: expense control, invoicing and billing, add-on business development, career development for team members, setting project objectives, project plan creation and management, creating training plans as well as maintaining client relations.• Complete pre-sales presentations/proposals, client conference calls and RFP’s for various projects and prospective clients. Act as a Solution Architect to design a system/application strategy to improve technical efficiencies.• Led business development efforts with existing and potential new customers. Successfully sold over $1.0 million in project extensions and new project work.

Led and directed a team of over 100 including onshore and offshore resources. Responsible for the implementation, project management, design, architecture, development, maintenance, enhancements, second level help desk support and production support of over 25 applications. Created and executed the short and long-term enterprise IT strategy, inclusive of site/system consolidation, data security, compliance and system/application architecture. Responsible for cross-platform system integration as it related to hardware and software configurations. • Consolidated operating centers resulting in reduced costs of approximately $2.5 million over 2 years. • Completed several ERP Suite upgrades affecting both applications and technology stacks. Implemented the standard suite of Oracle Financial products (11.5.9) leveraging the current hardware and software investment reducing the need for additional purchases. • Re-engineered multiple legacy applications for higher availability and performance. • Implemented a single solution for all centers and centralized the custom settlement accounting applications that reduced hardware and software maintenance costs approximately $1.0 million annually. • Designed, architected and implemented a "Customer Portal" for the delivery of monthly financial statements, business critical information and daily financial data. The Portal increased revenue by $1.5 million annually. • Developed, designed and implemented custom products and applications for the payment industry with integration to back office systems including ERP (Financials), CRM and SCM. • Integrated multiple systems and multiple platforms to produce one central point of contact for the customer. Designed and architected a high availability solution including a disaster recovery solution.• Completed the spin-off strategy and "go live" plan for Global Payments, Inc a new company formed out of NDC. Led technical team on several mergers and acquisitions.