Larry Mathews Email & Phone Number

Cumming, GA, US

200 Lakeside Centre Way, Suite 175 Knoxville, TN 37922

Comprehensive and compliant solutions to help mental health professionals manage their practice, deliver digital therapy, and acquire new clients.

San Antonio, Texas, United States

Managed a team of Customer Success Specialist focused on supporting a Clinical Trial Management System. Spearheaded and developed an internal system of tracking client needs, changes, and feedback to ensure appropriate and timely responses to challenges or requests. Strengthened and refined client relationships by creating detailed, cross-functional.

Greater Atlanta Area

Managed a Logistics Customer Service Associates team focusing on the growth of key accounts. Gathered and validated customer requirements to ensure logistic performance and delivery were in line with customer expectations. Handled over 2500 customer inquiries monthly with ease and improved the company’s overall customer satisfaction score to 93%..

Greater Atlanta Area

Responsible for ensuring that the company’s call-center and scheduling departments operate effectively and efficiently at all times. Maintain a high-level of customer satisfaction, and the ability to keep a positive, professional attitude with customers and colleagues. Responsible for leading the Customer Service Teams, as well as overseeing strategies for.

Greater Atlanta Area

Achieve business objectives by penetrating new account with product, solution and service offerings. Developed and managed channel partners to achieve channel goals. Leveraged company's regional reach to influence decisions on projects for delivery to the customer base. Proactively pursued the development and execution of strategic account plans to ensure.

Greater Atlanta Area

Responsible for creating and implementing training programs and overseeing the development of technical support associates. Sets performance metrics, evaluates productivity, and create long-term career plans within the organization. Assist in recruiting, hiring and training of new employees. Responsible for developing, implementing, and monitoring training.

Greater Atlanta Area

Develop a relationship with prospective clients in order to manage all stages of the sales cycle from prospecting to close and follow-up support. Represented a range of products including health, life, and supplemental insurance plans. Became a trusted advisor – facilitating the prospect’s request for rate quotes, followed sales leads in a timely manner.

Greater Atlanta Area

Effectively-managed the daily performance of over one hundred employees. Consistently execute administrative, facilitative, coaching, and mentoring duties necessary to lead the customer care department to outperform sales targets. Monitor the daily functions of the call center and ensure smooth operation of all activities. Take initiative to resolve.

Greater Atlanta Area

Handled customer calls on behalf of Verizon Internet Services to facilitate prompt and efficient responses as well as locate resources for problem resolution and design best-option solutions. Interface daily with floor supervisors, field services, new business, operations and consumer affairs divisions.Completed voluntary six-week customer service training.