Larry Neal Email and Phone Number

Founder of GEL Games. Tabletop Board Game Development and publisher.Responsible for Business leadership and creative consultantBoard game Design

• Responsible for overnight management of corporate Enterprise Call Center. • Monitor and support Enterprise and Ambulatory level IT infrastructure. • Manage escalation and outage procedure, host resolution contacts. • Host and manage overnight implementation projects for the enterprise. • Maintain and utilize company virtual network infrastructure in support role. • Management Leadership within Corporate service desk. • Manage employees, through direct guidance training, developmental and operational support. • Manage overnight reporting and delivery to Senior leadership in the organization.

• Responsible for Provisioning access for HCA corporate and External Clients to Internal systems. • Work with senior leadership for proper request submission and maintenance. • Responsible for maintaining internal database back end to request system.

• Develop training material and classes for after-hours support teams. • Develop and deploy multimedia training policy and procedures to Divisional tier I service desks. • Develop and deploy advanced operations to overnight team. • Electronic Medical Record training support for Divisional service desk personnel. • Direct IT support to Central Billing Office and Executive Leadership for Division. • Application Analyst for incumbent Medical Record program for the organization; eClinicalworks. • Tier II Electronic Medical Record IT support for HCA practices and physicians. • Tier II support to third party vendors and business partners for Physician Services. • Maintain Team internal Troubleshooting Database in SharePoint site.

• Train new analysts for assigned clients. • Train all analysts on new, updated processes or client knowledge. • Work with clients to update existing knowledge or create new knowledge. • Coach Analysts on opportunities found in data. • Handle developmental issues delegated from management. • Managed On boarding of new employees. • Escalation point to All clients during Second shift • Subject matter expert to largest Healthcare client • Became Novell Certified to assist with Network environment of client base • Active Directory and Microsoft Exchange Admin to support Client environment. • Supported shift hand off from second to overnight shift.