Larry Neibauer Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

Tucson, Arizona, United States

Tucson, Arizona, United States

Member of the leadership team. Responsible for all aspects of Operations, including HR, Admin, IT, and Finance.

Chicago, Illinois, United States

Directed day-to-day operations of this premier online food delivery service with 3 US locations. Monitored $3M in annual cash flow and maintained P&L. Tracked service metrics. Partnered with sales teams to define goals and strategy. Supervised up to 5 direct reports; oversaw functions of 15 staff and 60+ contract drivers. Facilitated training and development for customer service reps. Built and maintained relationships with numerous corporate clients.✔ Championed purchase of Service For You and combined 3 disparate markets into a single operation. ✔ Grew Service For You $2.5M in annual revenue over 1.5 years following the acquisition of Bite Squad markets.✔ Transformed business by turning around Phoenix, Arizona, and Orange County, California markets while establishing the corporate focus on Chicago location. Successfully scaled concierge-level service across 3 markets.✔ Enhanced service metrics, improving on-time performance to nearly 95% and accuracy to 98%; increased net promoter score (NPS) from low 20s to low 50s. ✔ Boosted sales while retaining key corporate accounts via overhauling sales and customer service functions.

Chicago, Il

Founded and steered operations of this catering and online delivery provider following the merger of Delivery and To Go LLC with CEO Deliveies, Inc. Trained, mentored, and led 12 staff. An embedded culture committed to the highest standards of service. ✔ Realized 23%+ growth in new markets following the merger, expanding the business to $7M company; rebranded company across 4 major markets. Sold business for-profit to a major organization.✔ Strengthened financial governance after implementing new controls and eliminating redundant expenses throughout new markets, as well as by consolidating operations at Chicago location.✔ Led operation teams to significantly improve service metrics, boosting NPS scores to mid-50s; enhanced order accuracy, expedited delivery times, strengthened customer communication, and optimized performance.✔ Simplified ordering processes for groups and individuals by optimizing web-based technology.

Launched all aspects of company startup. Controlled daily operations, from sales to finance. Controlled $7.9MM budget. Hired and managed up to over 100 employees, as well as 4 direct reports. ✔ Grew company from startup to $7.9M in revenue and positioned business as a leading restaurant delivery service in corporate sales in Chicago. ✔ Earned status as Entrepreneur magazine’s Hot 500 in 2007, received recognition from Inc. magazine as one of the top 5,000 businesses in 2008 and accepted Smart Leaders Award in 2010.

Chicago, Il