I am an empathic information technology operations leader who reliably drives organizations by establishing standards, developing policies, and bringing rigor to technology environments while improving end-user perceptions of IT.With a customer-service-oriented mindset and a passion for supporting my team members, I design and implement cloud-based and on-premise systems that employees embrace by balancing organizational needs with a customer-service-oriented perspective.Whether the tool is as complicated as a new enterprise application or as simple as a checklist for successful migrations, I am always happy to put something together that helps everyone in the end.As a leader, it’s my responsibility to set up my team members for success, and I take that seriously. I promote standards and training to support everyone while providing the mentoring necessary to help diverse, international teams thrive. When employees struggle, I take the time to understand what they’re experiencing so I can give them the personal and professional support they need to succeed. Having started my IT leadership career with remote, international teams, I learned how to confidently support diverse teams with the support of technology. I also learned to work collaboratively with other department heads to meet organizational needs. Now, I bring years of technology and business experience together to help organizations grow and mature by driving efficiency, implementing new standards, and creating transformative technology solutions.