Lawrence Ragland Email & Phone Number

Methuen, Ma, Us

Everett, Massachusetts, United States

- Voted top new hire following training among the 30 new recruits filling jobs from all sections of the Encore Casino in January 2023- Received written recognition from management regarding my contributions concerning the opening of Sports betting in the Encore Casino

20 Walkers Brook Drive, Reading, Ma., 01867

Was responsible for building banking relationships with clients and selling new checking, savings, business accounts and CD accounts. Also obtained a NMLS certification to provide home loan and home equity products. Assisted clients in resolving banking issues, Highly involved with bank operations such as opening and closing the bank and serving in dual control operations regarding money flow. Assisted clients with implementing and understanding banking and mobile technology. Made referrals after analysis of client needs to Merrill Lynch and our payroll vendor when appropriate.

Reading, Massachusetts

Responsible for managing customer relations, selling new products, providing customer service, assisting with digital banking education and helping clients achieve their financial goals. New primary role is to serve as an advisor for Lending products and manage the sale and implementation of Home Equity Loans.

Reading, Massachusetts, United States

Served as a Relationship Manager, which entailed new product sales, servicing customers, digital implementation, and developing an appointment culture. Refer clients to Merrill Lynch for Investments and our internal Mortgage Department for home loans, refinancing and Home Equity Loans. Maintained a 90% customer approval rating.

799 Cambridge Street, Cambridge, Ma.

Oversaw account management with key clients for this provider of integrated benefits, HR and wealth management. Managed benefits, insurance costs, vendor relations, open enrollment, renewals and compliance for over 100 accounts annually. Built and maintained vendor and carrier relationships, partnering to integrate payroll, voluntary benefits, wellness initiatives, FSA and self-funding programs. Trained and mentored staff in business development and account management techniques. • Maintained a 95% renewal rate by collaborating with carriers, negotiating renewals and consulting with customers, resulting in increased commissions and adding coverage to existing accounts.• Designed and implemented a strategic account classification system to prioritize services, resulting in more efficient renewal processes and effective distribution of workload and resources.• Acted as company representative with the Cambridge and Somerville Chambers of Commerce and on the State Health Connector and Delta Dental Advisory Boards.

Boston, Massachusetts

Established Account Reporting and Underwriting Administration Units for the largest insurance carrier in Massachusetts with $5.4B in annual revenues. Managed a cross-functional staff of 30 team members with oversight of a $1.2M budget. Created and administered business functions including systems, projects, internal reporting, reporting call center for sales, and sales reporting. • Implemented a cross-trained staff model to enable faster report development and improved presentations, resulting in a 50% decrease in turnaround time and 25% increase in customer satisfaction.• Successfully generated $260K revenue from stop-loss, improving efficiency, reducing expenses and ensuring greater accuracy.• Created in-person events to improve sales relationships, enabling better workflow and reporting turnaround time

Education, College

Activities and Societies: Graduated cum laude with a degree in Education and a minor in Sociology Worked in the school library and served.

Insurance Broker'S License, Life And Health To August, 2020

Education record

Activities and Societies: Served as Facilitator at both Westford Job Seekers and Acton Networkers. Member (SHRM) - Society for Human.

Six-Sigma Green Belt Certificate, Project Management, Completed Course