Larry Serfozo Email & Phone Number

Columbus, Ohio, United States

• Continue to serve as the main point of contact for the Vehicle Exchange Program and Dealer Trades
• Develop and provide training sessions for Sales Associates, in order to help enhance sales skills and efficiency
• Assist Sales Associates in creating and achieving personalized goals
• Appraise customer trade-in vehicles
• Strive to achieve top customer satisfaction at the time of purchase and afterwards, resolving concerns that may arise

Columbus, Ohio, United States

• Served as the main point of contact for over 100 customers monthly, including phone, internet, and in person customers
• Conducted a needs analysis of customer, helping them to identify the most appropriate vehicle based on their needs and budget
• Set the store record for sales in a calendar year, in 2019, by the end of October
• Selected for the inaugural class of the Management in Training Program
• Established strong product knowledge, to demonstrate product features and capabilities, building value for the customer
• Additional duties in the dealership include: o Vehicle Exchange Program Coordinator (October 2020 – Present) - Worked to retain current customers and accelerate customer buying timeline through outreach to previous.

Bowling Green, OH

• Coordinated all aspects of Offenhauer Towers, an 850-student, predominantly second and third year student residence hall
• Supervised and mentored 1 Graduate Assistant and 18 Resident Assistants
• Worked with students of concern, serving as a general resource and connecting them with specific campus offices
• Served in an on-call duty rotation, responding to crises and addressing facility concerns for a residential campus
• Oversaw staff efforts in holding intentional one-on-one conversations with residents, designed to promote student success

Bloomington, IN

• Adjudicated high-level (up to suspension) conduct cases, balancing individual student development, accountability, and the needs of the overall University community
• Worked with students to develop personalized action plans to help them reflect on and move forward from difficult situations
• Communicated with campus partners regarding policy violations and concerning behavior from students in their programs
• Coordinated all aspects of the University Academic Integrity Seminar, a monthly 8-hour seminar required for all students found to be in violation of Academic Integrity policies
• Presented to and served as a point of contact for faculty members and students, regarding academic misconduct procedures
• Advised and provided ongoing training for the University Conduct Board, a panel of 10 student representatives

Fort Collins, CO

• Coordinated all aspects of Westfall Hall, a 400-student, International Themed Residence Hall (2014-2015) and Corbett Hall, a 900-student, predominantly first-year residential complex (2015-2016)
• Supervised and mentored 3 Graduate Assistant Residence Directors and 34 Resident Assistants
• Managed an annual budget of $80,000, ensuring funds were allocated to meet resident and operational needs
• Serviced in a duty rotation, responding to crises and addressing facility concerns for a residential campus of 6,000 students
• Developed a needs-based programming model designed to promote global citizenship, community engagement, and personal health and well-being
• Assessed the transition needs of international graduate students and developed a staffing model to meet those needs

Bloomington, IN

Bowling Green, OH

Toledo, Ohio, United States

• Sold over $65,000 in painting services during time as a manager, striving to meet homeowner needs and ensuring profitability
• Conducted on-site estimates with homeowners, developing proposals designed to meet the wants/needs of the homeowner
• Hired, trained, and supervised a painting team, ensuring team members were prepared to succeed in their roles
• Ensured customer satisfaction through the prompt response to any concerns and the daily oversight of operations
• Represented Student Painters at the annual Greater Toledo House & Home Show, serving as potential customer’s first point of contact with the company

Master’S Degree, Higher Education And Student Affairs

Bachelor’S Degree, Sport Management