Larry Serfozo Email & Phone Number

Columbus, Ohio, United States

• Continue to serve as the main point of contact for the Vehicle Exchange Program and Dealer Trades • Develop and provide training sessions for Sales Associates, in order to help enhance sales skills and efficiency• Assist Sales Associates in creating and achieving personalized goals• Appraise customer trade-in vehicles• Strive to achieve top customer satisfaction at the time of purchase and afterwards, resolving concerns that may arise

Columbus, Ohio, United States

• Served as the main point of contact for over 100 customers monthly, including phone, internet, and in person customers• Conducted a needs analysis of customer, helping them to identify the most appropriate vehicle based on their needs and budget• Set the store record for sales in a calendar year, in 2019, by the end of October• Selected for the inaugural class of the Management in Training Program• Established strong product knowledge, to demonstrate product features and capabilities, building value for the customer• Additional duties in the dealership include: o Vehicle Exchange Program Coordinator (October 2020 – Present) - Worked to retain current customers and accelerate customer buying timeline through outreach to previous customers in an equity position and incoming service customers o Dealer Trade Coordinator (August 2019 – Present) - Negotiated inventory swaps with other dealerships, procuring cars for active sales and ensuring proper inventory mix - Track incoming vehicles and updating staff on the availability of models and arrival schedule of reserved vehicles, during the 2021 inventory shortage o Finance Manager (June 2020 – October 2020) - Ensured all necessary paperwork was completed accurately and in compliance with company policies - Endorsed and sold vehicle protection products, including Service Contracts and Maintenance Plans - Worked with banks/credit unions, to procure needed financing for customers

Bowling Green, Oh

• Coordinated all aspects of Offenhauer Towers, an 850-student, predominantly second and third year student residence hall• Supervised and mentored 1 Graduate Assistant and 18 Resident Assistants• Worked with students of concern, serving as a general resource and connecting them with specific campus offices• Served in an on-call duty rotation, responding to crises and addressing facility concerns for a residential campus• Oversaw staff efforts in holding intentional one-on-one conversations with residents, designed to promote student success

Bloomington, In

• Adjudicated high-level (up to suspension) conduct cases, balancing individual student development, accountability, and the needs of the overall University community• Worked with students to develop personalized action plans to help them reflect on and move forward from difficult situations• Communicated with campus partners regarding policy violations and concerning behavior from students in their programs• Coordinated all aspects of the University Academic Integrity Seminar, a monthly 8-hour seminar required for all students found to be in violation of Academic Integrity policies• Presented to and served as a point of contact for faculty members and students, regarding academic misconduct procedures • Advised and provided ongoing training for the University Conduct Board, a panel of 10 student representatives

Fort Collins, Co

• Coordinated all aspects of Westfall Hall, a 400-student, International Themed Residence Hall (2014-2015) and Corbett Hall, a 900-student, predominantly first-year residential complex (2015-2016)• Supervised and mentored 3 Graduate Assistant Residence Directors and 34 Resident Assistants• Managed an annual budget of $80,000, ensuring funds were allocated to meet resident and operational needs• Serviced in a duty rotation, responding to crises and addressing facility concerns for a residential campus of 6,000 students• Developed a needs-based programming model designed to promote global citizenship, community engagement, and personal health and well-being• Assessed the transition needs of international graduate students and developed a staffing model to meet those needs

Bloomington, In

Bowling Green, Oh

Toledo, Ohio, United States

• Sold over $65,000 in painting services during time as a manager, striving to meet homeowner needs and ensuring profitability• Conducted on-site estimates with homeowners, developing proposals designed to meet the wants/needs of the homeowner• Hired, trained, and supervised a painting team, ensuring team members were prepared to succeed in their roles• Ensured customer satisfaction through the prompt response to any concerns and the daily oversight of operations• Represented Student Painters at the annual Greater Toledo House & Home Show, serving as potential customer’s first point of contact with the company

Master’S Degree, Higher Education And Student Affairs

Bachelor’S Degree, Sport Management