Larry Sterling Email & Phone Number

Eastern Shore

Salisbury, Md

We are a business solutions call center. No matter what industry or business you’re in, we have the tools for you to succeed. At Premier Management Solutions, we tailor our business to deliver you the exact solution that you’re looking for. There are no “cookie cutter” packages or scripts; everything is designed around you. We operate a fully functional call center right here in downtown Salisbury MD offering inbound and outbound services. We will evaluate your needs; identify… Show more We are a business solutions call center. No matter what industry or business you’re in, we have the tools for you to succeed. At Premier Management Solutions, we tailor our business to deliver you the exact solution that you’re looking for. There are no “cookie cutter” packages or scripts; everything is designed around you. We operate a fully functional call center right here in downtown Salisbury MD offering inbound and outbound services. We will evaluate your needs; identify opportunities for you to excel and determine the best solutions to implement for your business. We serve both large and small businesses. We would be honored to be a partner in your success story. Show less

Salisbury, Md

Responsible for a 30,000 square foot 250 seat Contact Center located in Salisbury MD.100+ employees spread over various departments:- Inside and Regional Sales- Customer Service and Account Management- Professional Business Development- Contact and Market Research.- Facilities Management- Human Resources

As the Operations Manager I was responsible for 3 of the 4 products channels within Barnone as well as new Client setup. - Call CenterRequired to effectively manage Barnone’s Call Center to acceptable productivity levels, manage staffing & projections as well as other key performance initiatives. - Direct Response TVManaged our TV advertising product by developing monthly media budgets, working closely with our media buying group, monitoring results by market & maintaining… Show more As the Operations Manager I was responsible for 3 of the 4 products channels within Barnone as well as new Client setup. - Call CenterRequired to effectively manage Barnone’s Call Center to acceptable productivity levels, manage staffing & projections as well as other key performance initiatives. - Direct Response TVManaged our TV advertising product by developing monthly media budgets, working closely with our media buying group, monitoring results by market & maintaining acceptable CPL’s. - Direct MailResponsible for all advertising via the Direct Mail channel. Worked closely with various mail vendors to print and deliver our direct mail campaigns in a timely manner. Monitored results by campaign to ensure our customers were getting an acceptable return on their investment. Managed relationships through several third party vendors in an effort to obtain credit qualified customers through Equifax as well as TransUnion. Assisted in the development of a performance based selection program to ensure our Clients were getting the best responsive and credit worthy customer possible. - New Dealer Set upReview and approval of all contracts prior to setting up Clients for lead delivery. Ensure that Client is set up in all appropriate systems based on the contract signed. Monitor the progress of lead flow and regulate the lead flow as needed. Show less

- Call Center ManagerResponsible for the management of a team of 20+ managers and over 200+ telephone-professionals. Responsibilities included maintaining acceptable productivity levels for all Clients based on contractual obligations, manage staffing, and call projections. Provide the management team with goals and direction. Evaluate the management team on the success of our Clients and our telephone professionals. - Operations ManagerManaged a group of 3 managers and over 50… Show more - Call Center ManagerResponsible for the management of a team of 20+ managers and over 200+ telephone-professionals. Responsibilities included maintaining acceptable productivity levels for all Clients based on contractual obligations, manage staffing, and call projections. Provide the management team with goals and direction. Evaluate the management team on the success of our Clients and our telephone professionals. - Operations ManagerManaged a group of 3 managers and over 50 telephone professionals. Responsibilities included managing a team of supervisors towards specific goals and responsibilities. Provide the supervisors with goals and direction to ensure that their team of telephone professionals were meeting and/or exceeding expectations. Also responsible for all operational reporting. (calls, minutes, talk time, ASA etc..) Show less