Larry Swain Email and Phone Number
Denver, CO, US
Larry Swain's Location
Denver Metropolitan Area, United States, United States
Larry Swain's Contact Details
Larry Swain work email
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Larry Swain personal email
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Larry Swain phone numbers
About Larry Swain
I am a results-oriented leader who thrives where cross-functional skills are valued and a focus on execution is required. I excel leading teams at the intersection of customer success, product development, sales, and operations, where processes must be developed or matured to achieve business results.Specialties: revenue delivery, customer success, partner management, product development, operations, growth, SaaS, enterprise software, B2B, API integrations
Larry Swain's Current Company Details
Larry Swain Work Experience Details
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Vice President Of Platform IntegrationProceedDenver, Co, Us
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LegalconnectDenver, Co, Us -
Vice President Of Platform IntegrationsLegalconnect Feb 2021 - PresentChino Hills, Ca, UsLead strategy, business development, and product requirements for integration of the LegalConnect platform into an ecosystem of complimentary services including payment processing, invoicing & accounting, document management and practice management.Lead the partner integration program where legal service and technology providers integrate to the LegalConnect suite of APIs.
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Vice President Of Products And ServicesLegalconnect Jan 2015 - Feb 2021Chino Hills, Ca, UsLegalConnect® is the fastest-growing, cloud-based, legal document processing and management platform for the legal services industry throughout California and across the U.S. LegalConnect enables legal support providers to grow their customer base, accelerate cash flow and achieve greater operational productivity and law firms and legal services professionals to run a more efficient business operation, reduce their risk profile, and deliver a higher level of service to their clients.The LegalConnect platform is an innovative, easy-to-use portal designed to accelerate fulfillment of physical and electronic documents including electronic and physical court filings, service of process and records retrieval. Advanced, web-based technology provides a highly automated, secure and scalable system that seamlessly integrates the digital and physical elements of the legal services ecosystem. More than 6,500 legal services professionals at 5,000 law firms and legal departments, as well as process servers and court systems, rely on LegalConnect for accurate, synchronized and secure document processing and delivery. The LegalConnect system currently processes more than 450,000 transactions and $20 million in electronic payments annually. For more information, please visit legalconnect.com.
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Business DevelopmentIntrax May 2014 - Jan 2015San Francisco, Ca, UsContract position analyzing business development and launch strategies for a new Software as a Service platform. -
Vice President Of Customer SuccessConnectandsell, Inc Apr 2013 - Jan 2014Los Gatos, California, UsLed Customer Success team for this cloud-based productivity platform, responsible for on-boarding clients, guiding them through adoption, and ensuring ongoing success.• Reduced subscription account churn by more than 50% through improved coordination with sales, more flexible product packaging, enhanced customer usage tracking, and programmatic customer follow-up• Led development and launch of internal customer analytics dashboards that gave deeper insight into usage patterns, benchmarks, COGS reduction opportunities, and changed the way the company used customer usage data• Created methodology and metrics to track trial conversion rate, subscription account churn, and episodic usage tracking• Enhanced on-boarding process for new clients to maximize success and ensure consistent execution across the Customer Success team. Launched programmatic follow-up process to ensure regular communication with customer base -
Director Of Event ServicesIntercall (Formerly Unisfair Inc.) Oct 2009 - Mar 2013Chicago, Il, UsLed operations team delivering virtual event and audio/video webcasting services on the company’s SaaS platform. Oversaw project management, consulting, virtual environment & webcast production, training, customer support and creative services. Key member of the Unisfair Inc. management team who grew the business leading to acquisition by InterCall.• Oversaw rollout of the Unisfair virtual event and webcasting platform to 5 global InterCall Operations teams. Defined training, support, and communication plan.• Successfully managed more than 40% increase in customer project volume while increasing department head count by only 15% and maintaining a high level of client satisfaction.• Led team of 17 through the acquisition of Unisfair by InterCall with zero staff turnover for the first 8 months following the acquisition.• As customer success advocate worked with product development team to drive resolution of hundreds of top priority platform issues, dramatically improving platform stability and customer satisfaction through 9 software release cycles. -
Vice President Of OperationsRapid Legal, Inc. May 2008 - Aug 2009Chino Hills, Ca, UsManaged Operations department of 10 branch offices across CA and Information Technology support team for this online services provider.• Led transition from legacy order management system to a web-based, hosted application to support 30% annual order growth.• Implemented a web-based reporting platform that provided corporate and operations dashboards, integration to QuickBooks for daily invoicing, and integration to Salesforce.com.• Created highly customized analytics reports in Salesforce.com that identified revenue growth opportunities and contributed to 20% increased revenue from customer base.• Product Manager for in-house order management system. Developed product roadmap, led requirements development and system integration plan.• Led Operations and IT departments through a corporate headquarters move, three branch office moves, network migration, and VOIP implementation. -
Director Of Professional Services, AmericasAeroscout, Inc. Jun 2006 - Apr 2008Redwood City, Ca, UsResponsible for revenue delivery and customer implementations in the Americas region for this Active RFID solution provider.• Key member of team that drove worldwide services margin from -30% to +15% in 3 quarters. Services revenue delivered increased 70% from 2006 to 2007.• Developed company’s first phase-based implementation methodology, more than doubling services revenue per customer.• Led company’s first successful large-scale production implementation. Guided customer through complex technical issues ultimately achieving a 7% productivity increase for this major semiconductor manufacturer.• Personally managed marquis customer accounts including company’s most strategic relationship with a large aircraft manufacturer. -
Manager, Professional ServicesNsite Software, Inc. Aug 2004 - May 2006UsManaged design and delivery of custom online applications to customers and partners of this Software-as-a-Service (SaaS) provider.• Product Manager for customer applications. Standardized solution designs and implementation strategies across diverse verticals.• Led team of 7 software engineers and 2 QA engineers delivering up to 5 simultaneous customer projects on short 4-6 week timelines. Created design & requirements documentation, managed project assignments and timelines, and monitored QA test plans to ensure delivery of high quality solutions within aggressive timelines. -
Director Of Program ManagementBlue Pumpkin Software 2000 - 2004UsDirector of Program Management. Led company-wide efforts to coordinate the planning, execution, and readiness for product releases.• Created the company milestone plan for two simultaneous product releases. Led cross-departmental activities that ensured readiness for an aggressive product release schedule.• Developed and executed the beta program in support of a major product suite release. Signed 3 beta customers in a short time frame to ensure release schedule stayed on track.Director of Services Marketing. Responsible for packaging, pricing, and launch of Blue Pumpkin management consulting and implementation services.• Integrated Coleman Consulting Group’s management consulting expertise with Blue Pumpkin’s core product implementation. Increased product implementation ASP by 10-30%.• Member of a three-person team hand selected by the CEO to pursue sales opportunities in new markets. Led sales discovery and value proposition development. -
PrincipalColeman Consulting Group 1997 - 2000Managed 8-member consulting team with oversight of 3 project managers and up to 5 simultaneous consulting engagements.• Member of 4-person leadership team formed following 6 consecutive quarterly losses. Executed turnaround of this $8 million/year (revenue) management consulting firm. Met or exceeded revenue and profit goals for 8 consecutive quarters, creating the catalyst for acquisition by Blue Pumpkin Software, Inc.• Performed sales & account discovery that directly led to more than $800,000 in contracts. Led project teams to successful conversion of engagements from analysis to implementation, securing revenue of nearly $900,000.
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LieutenantUnited States Navy 1990 - 1997Washington, Dc, UsNuclear Submarine Officer
Larry Swain Skills
Saas
Product Management
Salesforce.com
Management
Enterprise Software
Professional Services
Project Management
Program Management
Crm
Account Management
Solution Selling
Customer Service
Customer Support
Cross Functional Team Leadership
Leadership
Customer Satisfaction
Strategic Planning
Business Development
Analytics
Product Development
Integration
Software As A Service
Team Building
Sales
Consulting
Customer Relationship Management
Operations Management
Training
B2b
Management Consulting
Customer Relations
Business Process
B2b Software
Project Planning
Security
Managed Services
Larry Swain Education Details
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The George Washington UniversityCivil & Environmental Engineering -
Georgia Institute Of TechnologyMechanical Engineering
Frequently Asked Questions about Larry Swain
What company does Larry Swain work for?
Larry Swain works for Proceed
What is Larry Swain's role at the current company?
Larry Swain's current role is Vice President of Platform Integration.
What is Larry Swain's email address?
Larry Swain's email address is ls****@****gal.com
What is Larry Swain's direct phone number?
Larry Swain's direct phone number is +141553*****
What schools did Larry Swain attend?
Larry Swain attended The George Washington University, Georgia Institute Of Technology.
What skills is Larry Swain known for?
Larry Swain has skills like Saas, Product Management, Salesforce.com, Management, Enterprise Software, Professional Services, Project Management, Program Management, Crm, Account Management, Solution Selling, Customer Service.
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