Larry Tanguma Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

- Advanced to product lead and was involved in all decision-making for product enhancements, customer requirements, proposed certifications, defect resolution, development efforts, and testing estimates.- Devised and maintained QA test lab and environments consisting of (1) physical and virtual machines running in Windows NT, 2000, 2003 domains with various trust relationships; (2) Windows, Mac, Linux, and Novell operating systems; and (3) other technologies including Citrix and SMS.- Established open communications with QA team members, interdepartmental staff, managing supervisors, and executive leaders to enhance project productivity and discuss status updates, current metrics, key issues, potential setbacks, and project dependencies.- Identified defects; created technical change request logs including steps to reproduce, environment setup, and isolation analysis; ranked defect priority and severity; and provided diagnosis suggestions.

- Provided technical support to students, faculty, and staff via telephone, email, walk-in, and on-site for supported software/hardware/network.- Documented countless logs and case incidents for other departments to follow through.- Analyzed complex computer problems; devised and implemented solutions; and routed technical calls to the appropriate professional staff.- Opened, managed, and closed the help desk office, including many solo weekend shifts while maintaining a fully functioning office.

- Helped students, faculty, and staff in computer labs by solving computer problems including computer navigation, software applications, accounts, emailing, and printing.- Enforced computer lab policies and procedures and maintained a learning computer environment.- Responsible for opening and closing the labs, verifying that computers and peripherals were usable, and ensuring adequate staffing.

- Provided supplemental instruction to C++ programming students in a one-to-one, hands-on environment.- Functioned as a liaison between other teaching assistants, students, professors, RISC lab staff, and system administrator.- Aided in debugging C++ programming assignments, offered resolution suggestions, and supplied testing strategies.