Larry Tanguma Email & Phone Number

Houston, TX, US

Houston, Texas Area

- Advanced to product lead and was involved in all decision-making for product enhancements, customer requirements, proposed certifications, defect resolution, development efforts, and testing estimates.- Devised and maintained QA test lab and environments consisting of (1) physical and virtual machines running in Windows NT, 2000, 2003 domains with.

- Provided technical support to students, faculty, and staff via telephone, email, walk-in, and on-site for supported software/hardware/network.- Documented countless logs and case incidents for other departments to follow through.- Analyzed complex computer problems; devised and implemented solutions; and routed technical calls to the appropriate.

- Helped students, faculty, and staff in computer labs by solving computer problems including computer navigation, software applications, accounts, emailing, and printing.- Enforced computer lab policies and procedures and maintained a learning computer environment.- Responsible for opening and closing the labs, verifying that computers and peripherals.

- Provided supplemental instruction to C++ programming students in a one-to-one, hands-on environment.- Functioned as a liaison between other teaching assistants, students, professors, RISC lab staff, and system administrator.- Aided in debugging C++ programming assignments, offered resolution suggestions, and supplied testing strategies.