Larry Vinz Email & Phone Number

Arizona, United States

Drive Modernization of MarTech tools across Existing Customer space, leveraging 3rd party marketing solutions.

Phoenix, Arizona, United States

Managing a tech team supporting Salesforce Marketing Cloud and Pega Customer Decision Hub.

Phoenix, Arizona, United States

Findability Marketing provides online marketing services to local businesses. We help you build your online presence so you get more calls, more leads and more customers. If you need a website built, sales funnel created, or an eCommerce website created, we can help. If you need your Google profile created or updated we can help. Contact us for your website needs.

Gilbert, Arizona

• Establishing partnership with the business to drive technology solutions though the software development lifecycle• Identifying areas of the business and processes needing improvement and implementing necessary solutions• Partnering with key business leaders to identify product and IT development improvements and drive changes toimplementation• Understanding technological solutions that can be used to solve business needs and making recommendations to the business to implement these items

Sioux Falls, South Dakota Area

• Managing a variety of technical projects utilizing waterfall methodology• Functioning as both Project Manager and Test Manager on projects when needed• Partnering with business, development and testing managers to create and implement projects that solve business problems• Maintaining standard audit scores within 97% for projects audited• Recommending improvements in process to streamline work and increase effectiveness of PMO processes

Sioux Falls, South Dakota Area

• Identified software enhancements for credit related products within specific markets• Created requirement documents that business and development resources can utilize effectively• Identified inefficiencies within programs and products and recommending solutions• Participated in cross functioning teams to strengthen and interpret requirements• Managed a prepaid product specifically targeted to a narrow niche• Documented application process flows and business process flows to stream line integrations

Fargo, North Dakota Area

• Identified software enhancements for B2B marketing automation solution• Managed software development projects utilizing Agile Development Processes• Worked to implement, recommend and lead the Agile process within the product team• Lead efforts with SCRUM masters and QA Managers to refine Agile processes• Created requirements based on customer, sales and marketing requests• Analyzed competitive and market trends to identify and manage product enhancements and direction

Fargo, North Dakota Area

• Managed user acceptance testing project for internal customer tracking application• Set up cross functional meetings to collaboratively meet project milestones• Managed all functions of user acceptance testing• Served as liaison between IT, Operations, and solutions delivery teams

Fargo, North Dakota Area

• Provided analysis of operations processes in efforts to streamline and reduce costs in a work at home call center.• Created processes for a work at home call center operations team.• Identified gaps in operations processes and sold solutions for improved call center efficiencies to internal users.• Identified needs for technology solutions within the call center operation.• Created requirements for technology needs in conjunction with technical business analyst.• Assisted in application deployment and requirement gathering for call center software solutions.• Worked with business contacts and technical contacts to create requirements for proprietary workforce management and reporting applications, and selling the solution to the business.• Managed the process of the workforce management software through the entire Agile software development cycle.• Managed SQL Reporting services custom reports and SQL queries that provided statistics to executive team formanaging agent performance and Verety performance.• Executed and modified SQL queries used for quality, call performance and agent productivity data.• Analyzed requirements with development team to determine functionality.

Fargo, North Dakota Area

• Managed relationship between corporate IT and Pepsi Americas call center.• Identified new technology solutions appropriate to call center business.• Managed a team of IT resources who support business processes.• Managed call center facility including relationships with vendors.• Created a database use organize performance metrics that measure call center performance and productivity.• Managed outbound campaign dialer facilitating productivity, and optimizing call center efficiency.• Managed IT infrastructure and budgets .• Generated and modified queries using Oracle query tools for use within the call center reporting sales results and agent sales volume.Quality Assurance Manager:• Developed program to monitor and reinforce appropriate and required behavior on the telephone for contact center sales and service agents.• Developed score cards reflecting sales center agent performance.• Installed and maintained administrative functions of Witness Systems Quality Monitoring Software.• Maintained custom report list for analyzing Witness SQL Database.• Developed standard reporting tools outlining agent productivity, quality and overall performance measures.

Fargo, North Dakota Area

Held positions of:Quality Assurance ManagerAccount ManagerHelp Desk ManagerHelp Desk SupervisorProject ManagerVendor Manager