Key Achievements: 📈 Sales & Growth: Doubled sales in 3 years and experienced a threefold increase in the Amazon channel. 🔄 Operational Efficiency: Transitioned from manual order inputs and paper pick/pack systems to automated scanners and processes. 🛒 Amazon Mastery: Overhauled operations to accommodate Amazon's intricate requirements such as confirmation deadlines and DESADV/ASN paperwork. 🔄 ERP Integration: Implemented an automated Amazon returns handling system in ERP and developed a Sales Operation Forecasting model that directly taps into ERP data. 📊 Data Analytics: Designed a comprehensive Power BI environment for sales, transitioning the company from a once-a-week report to real-time, hourly updates. 🌐 Remote Logistics: Devised systems to calculate weekly inventory needs from remote warehouses, ensuring timely restocks and efficient operations.

Create Cube in Power Pivot and Power BI – Identify and create database relations. Make calculated fields to create key figures and KPI’s for strategic and operational purposes. Measure account performance – Categorize customers after performance Measure sales reps performance – Identify the stars of the sales force. Measure product performance – Categorize the products in ABC levels. Sourcing of products – Purchase jewelry from our suppliers in Vietnam, India and Thailand. Make sure we always have our A products on stockCalculate wholesale and retail prices – Make sure we have the right price on our products and we keep our budgeted gross margin.Various Ad-hoc tasks – Gross margin analysis, Amount due reports, A/R aging, A/P aging and many more

As a global CRM Trainer/Implementer my tasks were:Initiate and establish communication with subsidiaries. Set up GAP analysis considering already implemented CRM system in the subsidiary.Coordinate intercompany data transfer and mapping from local ERP system to HQ ERP and CRM system.Travel to the subsidiary, finish the implementation on site and finally train usersSet up CRM usage KPIs for management – raise motivation among users through creating competition and benchmarking Sales Reps and countries against each other. In this process I am using Power Pivot connected to a SQL database.Work with the subsidiaries to map market potential/size and incorporate the Widex share using a segmentation model. Coaching the subsidiaries in the budget process for all customer accounts.

Gathering of sponsorship agreements – due to many different IT systems it was necessary to register all sponsorship agreements in up to 7 different systems. It was one of my tasks to streamline this process. Follow-up on fiscal numbers – Created cash budget on basis of the sponsorship agreements and book keeping.Sales ranking/Management KPI – Daily KPI report of performance in sales department to management. Follow-up external phoner campaign – Control and follow-up on meetings booked by external company.Responsible for IT at home games – For scanning and last minute sales of tickets in the arena.Responsible IT – All IT related questions in the organization.Development of sales tool for merchandise sales – Developed sales system w/hand scanner for correct registration of merchandise sales.Implementation of ‘Super Office’ to the sales force – Mapping of C5 to ‘Super Office’, standard sponsorship agreements and training of the sales force.

Stock strategy – Formulated, implemented and executed ABC stock strategy that secured 99% completion of first time delivery on A graded articles. 95% on B graded.Price strategy – Calculated margin on all articles and especially new items twice yearly in consideration of product groups, gold and silver prices, RRP from HQ, cash cows, discontinued articles and new expected cash cows among the new items.Sourcing from Production – With 8 to 10 weeks delivery time I had to calculate the existing stock, incoming articles, present backorder and expected sales in that period into the equation.Product management – Put together packages with the new items to suit the different sales channels. Present these packages to the sales force. Consider pricing, groups of styles and preparation of KSP sales material in cooperation with marketingSales tool to the sales force – Planned, developed and implemented automated Excel sales tool for the sales force. Went from paper/fax method to fully integrated Excel tool with auto import into ERP system. Vast time saving in sales, customer service and packing due to this.2nd line of support to customer service – By advanced customer questions I identified the problem and found a solution that would leave the customer satisfied. Supervision of incoming orders – All incoming orders from the sales tool were checked by me for fast and correct import in order to secure swift expedition. Sales performance/KPI to management – In order to follow-up on sales reps I made daily sales reports with comparison with prior years/periods. I also gathered information for KPI for the different product lines, sales channels and finally a mix of the above to see the performance of the product lines in the different sales channels.Local teaching in Excel, Power Point, Word and ERP system – Teaching for German and Danish co-workers in weekly sessions. We would go through their daily challenges/routines and find better and faster solutions for them.

Responsible of shrinkage in the store – Search for and limit paper shrinkage. Responsible for physical measures in order to limit shrinkage from customers and employees.Local audit of all departments – Unannounced audit in all departments multiple times each year.IT responsible in the store – By local IT problems in the store.

Prepare work scheduleManagement of 20 staffersSupport to the business customers

Start up network of dealers – Negotiated and finalized dealer agreements with 20 dealers in Denmark.Approach direct customers - Signed 150 customers from cold canvassing and network.

Responsible for total hotel budget – Weekly budget per guest was 7 €. We managed to keep around 6 € over the whole season.Management of 20 employees – Made functioning work plans for low paid young people who would rather ski and party.Service to guests of the hotel – 16 weeks of guests from Denmark. Average booking % was around 80 %.

Optimization and cut backs in the department – During af periode of negative growth in the company, we had to lay off employess to save money.Responsible of shrinkage in the department – Half yearly inventory and daily business with shrinkage reduction.