Lars Krauss Email and Phone Number

• Responsible for the management of the service chain(s) and for the entire service provision of the service chain in terms of time and quality.• Coordinating the services to be provided and the daily business.• First point of contact in relation to the service chain(s) for the Service Delivery Manager.• Transferring Service Chains from the transformation phase into the operating phase and controlling/managing the Service Lines involved via the OPMs. •… Show more • Responsible for the management of the service chain(s) and for the entire service provision of the service chain in terms of time and quality.• Coordinating the services to be provided and the daily business.• First point of contact in relation to the service chain(s) for the Service Delivery Manager.• Transferring Service Chains from the transformation phase into the operating phase and controlling/managing the Service Lines involved via the OPMs. • Responsible for the completeness and quality of data in the Asset and Configuration Management system of a Service Chain. • Measuring and reporting of operational SLAs and ensuring the agreed upon reporting is provided, for example according to OLA, SDE etc. • Ensuring performance and quality of the operation.• Handling of escalations. Show less

* Responsible for leading the maintenance activities of a new generation product serving several airlinesaround the world * Manage bug fix delivery processes and procedures* Communicate to and support customer managers, testers and developers* Prioritizing problems based on impact and urgency* Assessing the effectiveness of problem resolutions and recommend improvements

RROJECT MANAGER / Jr. Architect for T-Systems:* System landscape design* Presales and setup of POC* Leading minor-medium internal Projects* Lean A3 projects, waste logs, ...SME for E2E-Monitoring:* User, Group permissions administration* Creating dashboards for collected monitoring data* Measurement script development & maintenance* Run-down & decommission of systems* Order, installation & configuration of measurement infrastructure in cust. network /… Show more RROJECT MANAGER / Jr. Architect for T-Systems:* System landscape design* Presales and setup of POC* Leading minor-medium internal Projects* Lean A3 projects, waste logs, ...SME for E2E-Monitoring:* User, Group permissions administration* Creating dashboards for collected monitoring data* Measurement script development & maintenance* Run-down & decommission of systems* Order, installation & configuration of measurement infrastructure in cust. network / T-Systems network Show less

* Transition of applications to various T-Systems LBU‘s* Managing Releases and Requirements* Communication & coordination between 1st, 2nd & 3rd Level Support* Monthly & yearly cost forecast in SAP* Project coordination for migration, upgrade, customer integration, interface extensions to other systems* Process enhancement / creation of INM / CHM / PRM / BCP* SLA & OLA tracking and if needed de-escalation

* Ticket solving for 2nd & 3rd level problems* Workflow analysis in Remedy ARS* User & permissions administration for Remedy ARS* Monitoring & readjustment of interfaces (IM-Backbone, Fax & Mailserver, SAP-Systems* Support forprocess Incident, Change & Problem in our department

* Maintaining the knowledge database/ knownError DB* On boarding of new colleagues* Remote problem solving of complex problems* IncidentLogging and first fix