In my role as a Product Specialist within Mercell A/S, Mercell is the market leader in tendering and procurement software throughout Northern Europe. I am working very closely with customers and suppliers helping with the day-to-day issues. Handle 1st and 2nd level support, escalating relevant support cases to the developers, verifying product fixes before releasing to production.Experience with the ticketing system Jira / Confluence.Supporting procurement and… Show more In my role as a Product Specialist within Mercell A/S, Mercell is the market leader in tendering and procurement software throughout Northern Europe. I am working very closely with customers and suppliers helping with the day-to-day issues. Handle 1st and 2nd level support, escalating relevant support cases to the developers, verifying product fixes before releasing to production.Experience with the ticketing system Jira / Confluence.Supporting procurement and contract management solutions, catalog tools, and trading platforms for the exchange of digital orders, e-invoices, and other business documents. Show less

In my role as Senior Quality Assurance Manager within EuroForm A/S, EuroForm is a global technology provider in the (Managed) Print Services industry (Office and Thermal Print). This global Quality Assurance Manager responsibility comes with good knowledge and understanding of cultural differences between the various countries and regions.I am working very closely with our distributors, vendors/OEM and our large partner channel (MSPs) helping customers with the day-to-day… Show more In my role as Senior Quality Assurance Manager within EuroForm A/S, EuroForm is a global technology provider in the (Managed) Print Services industry (Office and Thermal Print). This global Quality Assurance Manager responsibility comes with good knowledge and understanding of cultural differences between the various countries and regions.I am working very closely with our distributors, vendors/OEM and our large partner channel (MSPs) helping customers with the day-to-day issues. Handle 1st and 2nd level support, escalating relevant support cases to the developers, verifying product fixes before releasing to production.Experience with the ticketing systems Worketc and Azure DevOpsProduct demo and product training, creating and updating product documentation, manuals, FAQs etc. Show less

In my role as International Support Manager within EuroForm A/S, EuroForm is a global technology provider in the (Managed) Print Services industry (Office and Thermal Print). This global Quality Assurance Manager responsibility comes with good knowledge and understanding of cultural differences between the various countries and regions.I am working very closely with our distributors, vendors/OEM and our large partner channel (MSPs) helping customers with the day-to-day issues… Show more In my role as International Support Manager within EuroForm A/S, EuroForm is a global technology provider in the (Managed) Print Services industry (Office and Thermal Print). This global Quality Assurance Manager responsibility comes with good knowledge and understanding of cultural differences between the various countries and regions.I am working very closely with our distributors, vendors/OEM and our large partner channel (MSPs) helping customers with the day-to-day issues. Handle 1st and 2nd level support, escalating relevant support cases to the developers, verifying product fixes before releasing to production.Experience with the ticketing systems Worketc and Azure DevOpsProduct demo and product training, creating and updating product documentation, manuals, FAQs etc. Show less

- Hardware repair for Customer Services- Support of i-data Print Servers in IBM and LAN environments. - On-site customer visits in Denmark, Europe, South America and North America for analysis and troubleshooting i-data Print Servers and IPDS products. -Technical product training of distributors.

- Technician in R & D.- Assistant in PTA