Lars Malcharek Email & Phone Number

Ravensburg, Baden-Württemberg, Germany

Erlangen, Bavaria, Germany

Erlangen Area, Germany

eSports Coordinator & Community Manager (EN/DE) at GIANTS Software. I'm working on the famous Farming Simulator series and the Farming Simulator League.Everything I do today is for the passion of not just developing or selling a game, but for the idea that the player means something more than just a number. I believe in something that’s frequently overlooked by the common mind. I believe that the only way to be good at developing or selling games in any position, big or small, would require much more than just showing up. It will require conviction, it will require passion, and it will require the power of a dream…I have extensive experience and knowledge of gaming with strong focuses on Massively Multiplayer Online Games (MMOG). In addition, I also have great experience and knowledge in public relations, marketing and community management in relation to online gaming.Specialties: Online Communications, Public Relations, Forum Administration, Customer Service, and Community Management

Erlangen Area, Germany

County Galway, Ireland

- Customer support through Twitter and Facebook channels- Represent the voice of the company through social media- Answer queries, technical help, gather feedback

Galway

Leading EA's team for "Story games" such as Dragon Age: Inquisition or Mass Effect and managing a team of 4 people. It's a Community role that involves marketing activities involvement, and synchronization with other departments in order to spread the knowledge and expertise of my team to the other departments. The tasks of my team includes but are not limited to:- Engaging and supporting our players on social media channels for Dragon Age, the Need for Speed franchise and the UFC franchise.- Creating and executing a social media strategy for various titles- Working closely with the studio to ensure the right tone and engagement for the title- Gathering feedback from our players and provide it to the studios to help tailoring the marketing strategy.- Monitoring of Industry trends and innovations

Galway

WWCE Community Manager for EA's new project "Answer HQ"Being part of EA's new strategy for Community management and building the AnswerHQ from the scratch. It's a community role that involves working hand in hand with the customer support, as well as the studios and the players. My tasks include but are not limited to:- Building the AHQ community and maintaining relationships with players- Collecting feedback for the EA development studios- Improving and developing the AHQ platform

Galway, Ireland

Leading the BioWare's Community Strategy for the German Community and managing a team of 3 people. It's a Community role that involves marketing activities involvement, and synchronization with other departments in order to spread the knowledge and expertise of my team to the other departments. The tasks of my team includes but are not limited to:- Working closely with the French team as well with the English speaking team in the US in order to synchronise the strategy for all languages.- Linking with US Studios in order to implement their strategy in Germany- Coming up with German Strategy specific to the European Market- Data Analysis & Interpretation of Community metrics based on In-game and Web data- Monitoring of Industry trends and innovations- Identification of Key leaders within community- Use of SNS tools to promote Brands- Come up and Execute Community Activities (Contests & Competitions, for example)- Run Press/Retailers/Players Demos for PR or Sales Department all over Europe (Road Trips)- Bringing many years of knowledge to help running smoothly big consumers show (Gamescom etc.)

Brighton, United Kingdom

• Linking with US Studios in order to implement their strategy in EU• Coming up with EU Strategy specific to the European Market• Run Press/Retailers/Players Demos for PR or Sales Department for NCsoft products• Development of compelling messaging strategies and community initiatives which provide customers with incentives to keep subscribed• Recommendations to brand management regarding micro transactions initiatives• Scheduling, management and execution of community contests and in-game community events• Brand spokesman and community interaction (social media, fansites, games expos)• Reporting• Recommendations and assisting production in scheduling in-game content• Creation and running in-game events• Creation and publishing of game announcements and news (official website & forums) using proprietary CMS

Zürich Area, Switzerland

• Liaison between the German community and developers.• Analyze and report trends within the German community.• Establish and build foundations for fan sites and press.• Manage all German communities and German portals for Age of Conan, Anarchy Online and The Secret World.• Maintain feedback channels between marketing and development.• Develop and managed volunteer programs to improve player feedback. • Organised and participated on events like gamescom 2009• Held presentations on gamescom 2009 and prestented new products to the visitors.

Senior Customer Care Agent. Responsible for Oracle Databases. Network connections and Windows / Unix based Servers

Abitur

Education record