Lars Richter Email & Phone Number

close communication with customer about functional requirements of the software productcreating concept for the productcommunication with dev team regarding implementation

Breslau, Dolnoslaskie, Polen

managing product backloginterface between customer and development teamdiscussing requirements with the customerrefining them with the development teamtaking part in different kind of management meetingsmanaging incoming Service Center ticketscontact person between 1st level support and development team

Wroclaw, Lower Silesian District, Poland

• coordinating daily activities of AMS team in Wroclaw• ensuring customer satisfaction / keeping SLAs• escalation point for management team and customer• planning deliveries and next activities with IT management of the customer• monitoring quality of service and driving continuous improvement• cooperating with internal release and operation manager• reporting to engagement manager• moderating daily team dStum meetings• moderating weekly status meetings with IT management of the customer• training and coaching colleagues to improve skills and project knowledge• yearly reviews and assessing staff performanceTools / Technologies:• Linux, DB2, SQL, DBVisualizer• WebSphere Application Server• WebSphere MQ, MQ Admin• Confluence, JIRA, AppDynamics, CISM• SVN, Bitbucket, Git• Microsoft Office

Wroclaw, Lower Silesian District, Poland

• 3rd level technical support / incident management for all environments• Installing new versions on the customer environments• Monitoring of the environments• Communication between internal development team and customerTools / Technologies:• Linux, DB2, SQL, DBVisualizer• WebSphere Application Server• WebSphere MQ, MQ Admin• Confluence, JIRA, AppDynamics, CISM• SVN, Bitbucket, Git• Microsoft Office

Dresden

• Analysis of customer requests and evaluation of the possibility to implement the required features• Creation of cost estimations for customer specific development• Planning and coordination of development process• Determining of the schedule for development, test and delivering of product versions in consultation with the management• Management of the version history• Further development of the product LoB.IT• Technical and specialist 2nd-level-support• Design of the new training concept for employees working for the human resources of the customers• Implementation of individual product trainings in the office of the customersTools / Technologies:• Microsoft Visual Studio• C#, Visual Basic.NET, VBA• MySQL, Firebird, Microsoft SQL Server, Oracle• Microsoft Office, Microsoft Visio

• Re-Installation of the whole Microsoft Team Foundation Server (TFS) environment• Porting of the old environment• Administration and maintenance of the TFS environmentTools / Technologies:• Microsoft Visual Studio• Microsoft Team Foundation Server• Microsoft SharePoint• Microsoft Office, Microsoft Visio

Dresden

• Implementation of the branching strategy given by the customer for different internal and external projects• Automation of periodically builds for different software projects (Windows Forms, Silverlight, Windows Phone, Surface, Azure)• Creation of release packages during the automated build process• Configuration of the automated deployment of the software products for different environments (test, acceptance, production) after the build processTools / Technologies:• Microsoft Visual Studio• Microsoft Team Foundation Server• Microsoft SharePoint• Microsoft Office, Microsoft Visio• Silverlight, Surface, Azure

• Configuration and maintenance of the central Application Lifecycle Management Tool (Microsoft Team Foundation Server) for a Web portal of German Telekom (T-Systems)Tools / Technologies:• Microsoft Visual Studio• Microsoft Team Foundation Server• Microsoft SharePoint• Microsoft Office, Microsoft Visio

Dresden

• Installation, configuration and maintenance of the central Application Lifecycle Management Tool (Microsoft Team Foundation Server) for a Web portal of German Telekom (T-Systems)• Approximately 50 project members in Hungary, Germany and India involved• Round about 10.000 end-users of the Web portalTools / Technologies:• Microsoft Visual Studio• Microsoft Team Foundation Server• Microsoft SharePoint• Microsoft Office, Microsoft Visio

Dresden

• Further development of the individual school administration software• Planning, organisation, realization and monitoring of different IT projects within the WAD• Installation, configuration and administration of Linux and Windows servers• Installation, maintenance and administration of the desktop client environment (Windows-Clients, Active Directory, Terminal Server)• Support and training of employeesTools / Technologies:• Windows-Server • Suse Linux-Server• Microsoft Visual Studio• C++, C#, Visual Basic, Visual Basic.NET, VBA• MySQL, Firebird, Microsoft SQL Server, Oracle• Microsoft Office, Microsoft Visio• Microsoft Project