Leading the global operations and IT functions for over 17,700 employees across 47 countries, I drive a culture of innovation and agility, ensuring our teams move quickly and effectively in a fast-paced environment. Transitioning from acting COO (May 19 - March 20) I continue to be responsible for Operations & Claims for all Lines of Business where my approach centers on people and teamwork, empowering employees to lead change and deliver exceptional results. I have successfully transitioned operations to a Line of Business model, optimized processes, and introduced groundbreaking digital solutions that have significantly enhanced service delivery, customer satisfaction, and cost efficiency.• Led the verticalization of operations across 47 countries, reducing operational costs while maintaining top service levels.• Spearheaded digital transformation initiatives, including Conversational AI and claims automation, resulting in annual savings exceeding €20 million.• Expanded global operations delivery hubs, establishing four new centers and consolidating services, leading to over €100 million in HR cost savings annually.• Oversaw the rollout of a unified insurance and assistance platform across Europe, modernizing IT systems and renegotiating vendor contracts for improved efficiency and cost-effectiveness.

Leading global operations for Travel, Assistance, and Digital business lines, I managed over 10,000 employees across 28 countries, driving efficiency and customer-centricity. My role involved harmonizing operations, digitalizing processes, and ensuring consistent service delivery across diverse markets. I was instrumental in implementing a global business model that optimized operations, reduced costs, and enhanced the customer experience.• Implemented a global business model, harmonizing products, systems, and processes across 28 countries.• Led digital transformation efforts, introducing innovative solutions that improved customer experience and operational efficiency.• Managed shoring initiatives, consolidating operations to optimize service delivery and reduce HR costs.• Drove operational efficiency, achieving significant cost savings while maintaining high levels of customer satisfaction.

Supporting the COO in managing operations and IT, I provided oversight on key initiatives and steered a major operational program focused on customer centricity and productivity. My leadership helped identify significant efficiency gains across the organization.• Steered the “Betrieb 2020” program, identifying significant efficiency gains and improving customer centricity• Coordinated key initiatives across operations and IT to align with strategic goals.• Enhanced productivity by optimizing operational processes and driving customer-centric changes.• Facilitated executive decision-making, providing strategic insights and detailed analyses.

Leading the development of the “Core Group Project” portfolio, I ensured alignment with Allianz Group’s strategy. My role involved monitoring project progress, managing C-level stakeholder communications, and consolidating B2B2C activities within Allianz Partners.• Developed and managed the Core Group Project Portfolio, aligning it with corporate strategy.• Monitored and challenged progress on strategic projects, ensuring timely delivery and budget adherence. Regularly updated CEO & Board Members on status and recommended actions • Consolidated B2B2C activities, playing a key role in integrating these efforts into Allianz Partners.• Led strategic initiatives, supporting the successful execution of high-impact projects across the organization.

Responsible for optimizing processes and identifying cost-saving opportunities, I led a group-wide restructuring program that reduced costs by €100 million. My work also included reorganizing the internal IT section and developing a smart sourcing concept for SAP applications.• Led a €100 million cost reduction program, driving significant savings across the organization.• Optimized IT services, leading a reorganization of the internal IT section and smart sourcing for SAP.• Improved process efficiency, identifying and implementing cost improvements across the company.• Managed policy and procedure development, ensuring alignment with corporate objectives.

Managing key strategic projects for the Global Executive Committee, focusing on growth strategies and cost reduction across various industries and countries, my work supported high-level decision-making and contributed to the successful execution of major initiatives.• Led strategic projects for the Global Executive Committee, including China growth strategy and partner compensation schemes.• Managed cost reduction initiatives, delivering savings across banking, insurance, and construction sectors.• Supported global strategy development, contributing to the successful execution of high-impact projects.• Provided executive-level insights, assisting in strategic decision-making and project management.