Responsible for partnering with a small number of assigned accounts to improve their overall technical and operational health. Key accountabilities:- Orchestrate the entire Signature Success Support Experience for the aligned customers and their wider teams, including their partners. - Become part of those customers Salesforce team and partner with them to provide recommendations, insights, and guidance tailored to their deployment:- Help the customer navigate through proactive and reactive support services to drive technical customer success and ultimately value.

Responsible for partnering with a small number of assigned accounts to improve their overall technical and operational health. Key accountabilities:- Orchestrate the entire Signature Success Support Experience for the aligned customers and their wider teams, including their partners. - Become part of those customers Salesforce team and partner with them to provide recommendations, insights, and guidance tailored to their deployment:- Help the customer navigate through proactive and reactive support services to drive technical customer success and ultimately value.Focus customers: Fedex, Heineken

Accelerating growth by working with customers and partners on Surface selling, adoption, deployment and postsales activities.Key accountabilities:- Deliver scorecard metrics on Surface- Deliver training to our channel to help them sell Surface in Education- Deliver 1:many webinars to demonstrate the value of Surface in Education to develop leads for our channel- Support a set of key accounts with all aspects of their Surface and Microsoft journey- Support Microsoft Sales teams in closing business- Drive High Customer Satisfaction scores in nominated accounts- Manage and support customer escalations on Surface- Work with Education marketing to embed Surface into their programs

As a Strategist I worked on creating a Product-Market fit roadmap so the company can grow its customer base by creating the product that fits the customers needs. This company strategy affects many internal organizations which I helped change and align to the company direction. Besides this I worked with our Strategic Partners Microsoft and SAP and our Technology partners on co-selling and co-marketing opportunities. Responsibilities: - Building strong relationships with Strategic partners (like SAP, Microsoft) and work on marketing and sales opportunities- Growing the partner ecosystem by working with Technology partners to enhance the Betty Blocks platform and increase customer value- Work with Sales and Marketing organisation on Partner co-sell and co-marketing opportunities- Work with Product Teams on product features to enhance customer value- Analyze market trends and market-needs and adapt the Product Market Fit roadmap.- Create segment specific communication plans- Work with internal teams on Product Market fit and change management

As a Senior Partner Account Manager I worked on professionalizing the channel approach; create a long-term channel plan, budget planning, set up processes to enable partners to engage directly with support and marketing and creation of partner ready sales material.- Building internal partner framework, setting up internal processes and tooling to better support the partner model- Setting up new partners and overseeing the on-boarding process. - Expanding our partner network across borders. - Proactively assess, clarify, and validate partner needs on an ongoing basis.- Collaborate with partners to further grow Betty Blocks customer base.- Working with strategic accounts like Microsoft and SAP on co-selling and co-marketing

Leading the market introduction for HoloLens in the Netherlands. As the Product Manager for HoloLens I worked closely with partners and developers on building Hololens Proof of Concepts and delivering the Digital Transformation Mixed Reality message to customers.Responsibilities:- Identify VR/AR/MR partners and work closely on building HoloLens apps- Create HoloLens Marketing Communication materials- Create Customer reference casesAchievement:Won Computable award in 2018 for Vechtdal College HoloLens inspirational video.

As the Technical Product Manager for Windows and Surface I worked closely with the Product Marketing Managers for Windows and Surface with the focus on Consumer, SMB and Commercial/Enterprise segments. Responsibilities:Support Windows Client marketing team in launching Windows 8, Windows 8.1, Windows 10 and Surface devices. Deliver Windows technical content to audiences in the form of presentations or online communication. Build Windows apps, work with partners on Windows adoption (software and hardware). Be a (PR) spokesperson for Windows & Surface. Provide training and Product updates to different audiences.Some of the projects I worked on: - Windows 8/10 and Surface devices Product launches for press, owner of support, feedback and Q/A of journalists on product related issues. Owner of support readiness for partners and retail: owner of the relationship with many of our support partners in Telco, OEM and communities (for example, KPN, Ziggo, HCC, Asus and HP)- Many presentations about Windows 8/8.1/10 and Surface for Consumer, SMB and Commercial parties like BRIGHT Day, Exact, UVA, Grazia, HP etc.- App development for Windows platform. Worked with many partners and developers on building apps.- Training partners in Education sector on Windows/O365 in Classroom, Surface in Education and Chromebook Compete- Social conversations Blog/Facebook/Twitter/Answers - Microsoft Media Services, getting our products in TV shows, product placement - Microsoft Sessions: Sessies.Microsoft.nl. Pre-recorded and live broadcasts from our Microsoft Studio to advice consumers on Windows and Office- Maintaining relations with and technical training of our Windows Launch Support partners; SeniorWeb, HCC, Studentaanhuis etc.

Developing Windows Commercial business in Enterprise Market in the Netherlands. Through Partner Readiness, Marketing Campaigns, Business Analyses, etc.Worked on the following:- Worked on setting up a full marketing funnel for Windows 10 Commercial - Worked on setting up Microsoft Enterprise Sessions- Setting up tooling to get better insights in forecast and current Windows 10 deployments at our Commercial customers- Setting up a Windows 10 Customer Immergence Experience to give our customers the full experience on using Windows 10 Enterprise technologies using Azure and deployment scenarios with the focus on security and ease-of-IT

We love toys! I created this website as a remembrance to where my wife and I met and worked when we were young. Running our own little toyshop, just for fun!

Runinng our own affiliate magazines website

We love childrensbooks and magazines so we created our own childrens magazines website selling the latest magazine subscriptions.

With a small committed team we created Boekenwolk being the first Dutch online library for Children’s Books. As sales of tablets were rising we designed an app for these tablets in which children (aged 4-12) could read all of their favorite story books and non-fiction titles. We co-operated with many Dutch and Belgian publishing houses to offer a wide range of children’s books and worked with many primary schools and foundations to offer this new way of reading to young children.We pioneered in creating a UX design that was easy and functional to use for young readers. Also, the CMS for collection, compiling and adding content to Epub/PDFs was groundbreaking.In 2016 Boekenwolk was acquired by Booqees.nl.

Some of the focus areas:- Working on Windows development for Windows Vista, Windows 7 and Windows 8 with the focus on product quality and compatibility and Dutch localization quality- Product Planning for Windows 8/8.1/10- Working with different Corp Windows Development groups (Localization, Testing, Product Planning, Dev) in making high quality world-ready products that match our market specific needs- Doing Market Research to providing information on local user-needs, market requirements and competitive situations to product development teams

Some of the focus areas:- Managing a team of people in the Bizzaps desktop/server team in NL, SE, DE and UK - Maintaining high Customer Satisfaction ratings for Bizzaps support team.- Implementing support process to better serve customers- Managing people development

Started as a Trainee Support Engineer and supported NT Server, IIS Server and SQL Server. Developed to become a Level 1, 2 and 3 Engineer and supported additional products such as Proxy Server, Sharepoint server, ISA Server, Exchange Server, IIS Server, SBS Server, Index Server, SPS Server and Windows 2000.Achieve high customer satisfaction rating for Premier customer support.Develop in new technologies or products quickly.Pro-actively engage with Premier customers on customer support scenarios.