Lars Van Egmond Email and Phone Number

- Designing and carrying out small scale Office 365 migrations- Implementation of VoIP solutions (RoutIT)- Supporting development department

- Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service- Ensuring that all SLA’s are met- Working effectively and productively with 3rd line support- Taking ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site- Documenting all calls on the call logging system- Producing statistics each month on Helpdesk issues- Maintaining user security on all systems- Supporting users in the use of Computer equipment by providing necessary training and advice- Arranging external support visits whenever problems cannot be resolved in house- Remote monitoring N-able, managing endpoints- Deployment of high-performance wireless networks (UniFi)- Mail & SPAM problems (Roaringpenguin)- Backup maintenance (CA Arcserve D2D / Hosted VM, Exec, Veeam)- Strong knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7, Windows Server 2003 / 2008 / 2012 / 2016 & Exchange- Networking Experience (LAN, WAN, Wi-Fi)- Knowledge of Active Directory (AD)- Knowledge of various Anti Virus products e.g. Bitdefender- Deploying and maintaining VoIP PBX (Swyxit, Voiceworks, 3CX)- Experience troubleshooting MS Office- Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills- Excellent telephone manners- On-site installation/deployment

- Providing technical support; answering support queries either onsite or via phone or email- Maintaining a high degree of customer service for all support queries and adhere to all service management principles- Taking ownership of user problems and be proactive when dealing with user issues- Responding to enquiries from clients and help them resolve any hardware or software problems- Supporting users in the use of Computer equipment by providing necessary training and advice- Allocating more complex service issues to the relevant IT Support member- Arranging for external technical support where problems cannot be resolved in house

- Diagnosing / troubleshooting PCBs- Desktop, laptop & printer repairs- Soldering - Data recovery- On-site installation- Sales advise- Customer support- Completed two internships within this firm

- Sales for a big ISP

- Designing straight and cilindrical perforation combs for international stamps - Programming an industrial CNC-Mill- Production & maintenance of perforation combs- Repair of enumerators used for banknote serial numbers- Freeze crimping techniques - Internal technical services- Offset press maintenance - Milling - Lathing

- Refurbishment & Overhaul of rail cars- 13 months airframe conversion- MIG/MAG sheet metal welding- Replacing corroded panels- 25 months supplying the assembly line with dozen of parts- Press break forming - Roll bending- Milling - Lathing- Assembly of mechanical tools

Working with various metals and non-metals .- Production of industrial fencing- Production of ornamental fencing- MIG / MAG & TIG welding- Autogenous welding- Roller and move operations- On-site installation of various constructions