Continuously returned to this role during school breaks.Overseeing the health, wellbeing, and care of up to three-hundred pets at a time, ensuring each individuals unique needs were met to the fullest extent. Efficiently handle and delegate daily lodging operations, showcasing strong organizational and problem-solving abilities both independently and as a team leader.Managing a team of up to ten team members on a regular basis, boosting morale while also effectively leading our team to success. Guide and mentor new staff members, emphasizing company values and tracking their progress.Addressing sensitive situations regarding pets, clients, or staff effectively with discretion and professionalism, ensuring clear and constructive communication with leadership, and resolve client issues regarding lodging stays professionally.In addition to coordinator responsibilities, continue to manage tasks from previous roles, including medication management, overseeing opening and closing procedures, conducting wellness and emergency care, performing behavioral assessments, and ensuring effective time management for all daily operations.

Consistently and reliably dispensed, documented, verified, and distributed pet medication according to company proceduresEfficiently led, managed, and prioritized opening and closing procedures, staff breaks, and daily tasks on an appropriate timeline based on business and labor volume.Facilitated the cleaning and expert care of up to three hundred dogs and cats, ensuring everyone gets the proper care based on company standardsCoordinated and completed wellness checks, responded to pet first aid emergencies, and scheduled subsequent veterinary visits, documentation, and client communications.Regularly conducted behavioral assessments for lodging guests, ensuring safe handling, emotional well-being, and overall suitability within the lodging environment.Effectively communicated with owners, veterinarians, and department leadership regarding health and wellness concerns, responding appropriately to pet needs and providing guidance that is solutions-driven.Assisted in the implementation of training techniques for new hires, ensuring proper performance standards, and communicating training progress to leadership.

Thoroughly understood and applied departmental procedures for processing observations.Maintained high standards of customer service by promptly and efficiently handling arrivals, departures, and client updates, ensuring clear and accurate communication.Consistently recognized and adapted to various pet behaviors and body language, confidently managing more challenging pets.Assisted in the medical care and transportation of pet guests by adhering to guidelines for veterinary visits, accurately providing and documenting relevant health information.Reliably supported opening and closing procedures in accordance with company and department standards and timelines.

Completed assigned lodging tasks with precision and efficiency within set timeframes, maintaining the highest standards in pet handling, identification, and documentation.Fully comprehended and applied daily operation reports, adhering to timelines and proactively managing daily tasks.Maintained exceptional customer service standards by quickly and efficiently attending to arrivals, ensuring clear and accurate communication.Adhered to company safety protocols consistently when handling animals and moving through the facility.