Be the first impression of Compass by managing both the Sebastopol and Petaluma offices. Play a critical role in the daily operations of the office by maintaining the facility, helping with IT and Marketing support, ensuring all agents feel supported and comfortable using the Compass tools, and processing all in-office money including leases, referrals, and commission checks. In addition to my Office Lead role, I am a Center of Excellence Leader for the Culture and Events team, which puts me at the forefront of creating and understanding material across the company. In this role I help foster a sense of belonging by finding opportunities to connect employees and customers locally. I lead periodic meetings across the national team, and disseminate best practices that bubble directly up to the headquarter team for inclusion in the Knowledge Base. I am also a Virtual Training helping to train new Workplace Operations personnel.

On top of my serving role I developed a marketing strategy specific to nearby gym facilities and health conscious clientele by calculating accurate macronutrients for each menu item and implementing discount deals for gym members.

Provided a unique and welcoming experience for members in the Games Family Lounge by creating a fun, hard working environment by encouraging team work and friendly competitions and giving advice on food and beverages, explaining the chef’s specialties, and ensuring all guests were thrilled with their choices. In addition, as a Supervisor I managed rosters and timesheets for all employees working at the Gold Coast Hockey Centre venue.

Create memorable and unique relationships with customers while providing them with technical support and solutions relevant to their needs.

Educate and provide honest and helpful advice to customers on purchases and basic software support. Excite customers by teaching them more about their product and walking them through a Personal Setup experience. Welcome all incoming traffic, direct them to the correct destination, and pair customers with sales specialist to create the best experience.

Manage social media networks and train other employees best practices. Support and monitor technology. Keep Joe organized by keeping track of e-mails, office duties, and weekly tasks. Help brainstorm ways to improve company traffic.

Help manage community relationships by keeping client social media accounts up to date. Write compelling blogs and do additional research on topics. Create and post over 25 tweets a week for clients.

Create a positive vibe in the store to help maintain a fun work environment. Implement floor sets and merchandising techniques to gain the highest profits. Train and manage staff to through tools and programs to be great leaders, sales people, and provide excellent customer service. Create schedules based on store and individual needs to make profits and complete all projects. Manage payroll for mini-district of three. Recruit, interview, and hire new team members to build a great staff that can provide results.

In addition to the sales associate and key holder responsibilities, I lead the store to success by training sales associates to perform at their highest potential. I guarantee positive customer experiences and resolve all complaints. I build long-term customer relationships and advise customers on purchases and promotions. I maintain an accurate inventory, and ensure products are merchandised to obtain the most profit. Supervise the store and ensure we reach our sale goals.

Earned management trust by serving as key holder, responsibly opening and closing store. Maintained cleanliness and presentation of stock room and production floor. Accurately balanced cash drawer after every shift.

Greeted customers entering the store to ascertain what each customer wanted or needed.Demonstrated excellent customer service by knowing the inventory and being able to put together outfits specific to the individual. Provided added value and up sold customers by offering additional merchandise they may enjoy.