Mentored, coached and directed team of up to ten representatives in three states. Prepared sales plans and operational expense budgets tracking ROI. Conducted business review analysis, developed team member skills and prepared action plans using the P3 coaching method. Recruited and retained team members.  Increased new district sales area rankings from 28th of 28 to 4th of 28 in only eight months in 2009.  Directed, planned and implemented Plan of Action quarterly meetings, “OZ” training and advance closing seminars. As a result, district had one international award winner (top 1%), two national award winners (top 8%) and one regional award winner (top 8%) in 2008. Created proposals for innovative projects that were adopted area wide. Projects included hybrid territory concept, local market advertising and osteoporosis testing. Hybrid territories increased goal attainment from 33.1% to 81.7% and 60.2% to 186.5% in 13 week period. Located and developed new business opportunities in declining markets. Market share increase of 11.13%, 36.67% and 43.08% from Q2 to Q3, 2009, #1 district in region. Achieved 100% retention rate of team employees, exceeding industry and company benchmarks for retention.

Contacted physicians and sold pharmaceutical products. Presented technical product information as well as benefits of product to physicians. Recognized by physicians as trusted advisor regarding products. Trained new employees in corporate procedures and sales skills. Managed territory, prepared and monitored annual budgets and managed samples.  Promoted to Executive Sales Professional Representative, 2005.  Regional Sales Champion, 2005. Selected as Management Development Candidate, 2004. One of only two representatives in the U.S. selected as Global Silk Team Member, 2004. Presidents Club Winner awarded in recognition of top 2% of sales team over a three year period. Selected to conduct interviews at annual recruiting events to identify key talent. Interim District Sales Manager, 2006, leading to promotion to District Sales Manager in 2007. Collaborated with product marketing to provide input on sales materials.  Recognized as “Ring Winner” for achievement of 103%+ of quota attainment for seven consecutive years. Manager’s Performance Award winner, 2002. Regional “Team of the Year” winner, 2002, 2003.  Regional account “Team of the Year” winner, 2000. Selected as Field Sales Trainer, 2000. Nova Award Winner, recognition for 1st year success, only one awarded per region of 50+, 1999. Promoted several times, career progression included professional sales representative, field sales trainer, senior professional sales representative, executive sales representative and district sales manager.

Managed over 50 telemarketing employees. Trained new employees in policies, procedures, and customer service skills. Evaluated employee status and conducted performance appraisals. Selected for dual role as Director of Training. Managed call center trainers. Planned, organized and implemented monthly project contests to improve quality and productivity. Coached and mentored employees to establish and achieve goals. Customer and employee liaison selected to resolve escalated issues.  Based on performance, promoted to positions with increasing levels of responsibility.

Training Department Lead (1995)Associate Development Supervisor (1994-1995)Telemarketing Senior (1992-1994)Customer Service Representative (1990-1992)