Lars Roelshøj 📊 Email & Phone Number

Aarhus, Dk

Middelfart, South Denmark, Denmark

Århus Area, Denmark

Primary focus - finding my next dream job where I can facilitate value creation.Secondary focus - data, BI, analytics, managerial and business accounting and value creation through online training/certification.“Our problem is not that we aim too high and miss, but that we aim too low and hit.”— Aristotle

Århus, Middle Jutland, Denmark

|Financial Planning & Analysis (FP&A) Department|---Main Tasks and Responsibilities---• Trusted management advisor on strategic and organizational initiatives and projects.• KPIs, benchmarks and management reporting in 3 major business units.• FTE budgets, budget reviews, ROI, Business Cases (BC) and root cause analyses• Involved in RFP, PoC and implementation of ABC, CRM (D365) and MS Power BI (DevOps).• Data cube in MS Power BI with dimensions and measurements. Including documentation.• UX, CX, BSC, reporting, Performance Management (PM) and customer loyalty (NPS).• AI/ML based anti-churn projects/models in cooperation with Data Scientist.• Data capture, data wash/transformation and data analysis. Master Data (MDM) focus.• Power BI implementation---Results/Key Outcomes---• Increased efficiency and productivity.• Phased out reporting platforms in wake of Power BI implementation.• Common definitions and ownership of data and reporting (BI) – ”single, common truth”.• Automation of workflows.

Århus Area, Denmark

|Contact Center & Legal Service Departments|---Main Tasks and Responsibilities---• Trusted management advisor on strategic and organizational initiatives and projects.• KPIs, benchmarks and management reporting in 2 major business units.• FTE budgets, budget reviews, ROI, Business Cases (BC) and root cause analyses• UX, CX, BSC, reporting, Performance Management (PM) and customer loyalty (NPS).---Results/Key Outcomes---• Increased efficiency and productivity.• Organizational change regarding front and back-office teams (centralization).• Workflow automation.

Århus Area, Denmark

|Legal Services Department & Contact Center|---Main Tasks and Responsibilities---• KPI, benchmarking and reporting (operational and management).• Management advisor and coordination of cross-functional projects.• FTE budgets, budget reviews, ROI and BC in Legal and Contact Center.• Companywide CX, CRM, BSC, DWH/BI, performance, customer loyalty initiatives.• Optimization and forecasting/planning of Front and Back Office tasks and resources.• Super user and 2nd level support for telephony and WFM/WFO.• Implementation of interactive schedule swaps in Front Office. Focus on job satisfaction.---Results/Key Outcomes---• Increased efficiency and productivity, respectively.• Managers equipped much better fact-based decision-making foundation.• Resource allocation and shorter wait/queue time for customers/members.• Increased First Time Resolution resulting in a significant optimization of Back-office resources.• Significant increase in employee satisfaction with operations.• Partial automation of operational reporting.• Two rounds of organizational shuffles in Legal Department.

Ålborg Area, Denmark

|Planning & Operations Department|---Main Tasks and Responsibilities---• Workflow and process optimization in Support/Back Office.• Projects and analyses regarding resources/staffing and quality initiatives.• Business Intelligence (BI) regarding KPIs and reporting.• Blue Pumpkin (WFM).---Results/Key Outcomes---• BackOffice optimization (increased quality and increased first resolution rates).• Increased customer satisfaction (due to shorter lead time and increased quality).• Increased efficiency and productivity.

Århus Area, Denmark

|Sales and Service, B2C division|---Main Tasks and Responsibilities---• Analysis and implementation of resource optimization projects.• Short- and Long-Term Forecast for 3 major Business Units.• Implementation of PM and management reporting, including BSC and KPIs.• RFP, vendor selection, implementation and internal support of WFM system (TotalView).• Coordination of resource allocation with outsourcing partner (overflow).• Participated in scheduling committee.• Cost-benefit and other models in excel.---Results/Key Outcomes---• Significant improvement of forecast and planning precision.• Individual performance model (BSC) increased sales and productivity.• Reduction of time used for planning and forecasting.• Increased employee involvement in planning process. Increased employee satisfaction.

Sønderborg, Region Syddanmark, Danmark

|Operations and Planning|---Main Tasks and Responsibilities---• Forecast and medium/long term resource allocation.• RFP, vendor selection, implementation and internal support of WFM system (TotalView).• Data analysis, benchmarking/KPI and reporting (operational and management).• Definition and Implementation of benchmark, Best Practice and KPI tools for management. ---Results/Key Outcomes---• Significant improvement of forecast and planning precision.• Reduction of time used for planning and forecasting.• Increased employee involvement in planning process. Resulted in lower turnover.

Sønderborg, Region Syddanmark, Danmark

|Operations and Planning|---Main Tasks and Responsibilities---• Forecast and resource planning and allocation.• Design and operations of excel based WFM-system.• Data analysis, reporting, and (FTE) budgets.• Optimization and resource allocation models.---Results/Key Outcomes---• Significant improvement of planning process.• Considerable reduction of administrative resources used for planning.• Multiskilling resulted in lower answer time, increased occupancy and profitability.

Sønderborg, Region Syddanmark, Danmark

|Operations and Planning|---Main Tasks and Responsibilities---• Coordinating staffing and optimization issues (overtime and time off requests).• Forecasting and scheduling .---Results/Key Outcomes---• Significant improvement of planning and intra-day optimization.

|Customer Service|---Main Tasks and Responsibilities---• Handling inbound calls and mails from customers in NO, SE and DK.---Results/Key Outcomes---• Increased customer satisfaction.

Sønderborg, Region Syddanmark, Danmark

Translation (Danish/Norweigan to English) and proofreading.Consultancy regarding cross border business initiatives.|Services|---Main Tasks and Responsibilities---• Translation DK/NO to UK and UK to DK and proofreading. Website design.• Consulting service for exporters interesting in entering Scandinavian markets.---Results/Key Outcomes---• Designed and published several web pages and completed translations/proofreading tasks for various clients.• Assisted exporters with successful market entry in Scandinavia.

M.Sc. (Abd - All But Dissertation), Global Marketing

All exams passed. Dissertation not completed.

Graduate Semester Abroad Program, Business Administration

B.Sc., Business Administration

Bachelor Semester Abroad Program, Business Administration

Student

High School/Secondary Diplomas And Certificates

Jr. High School, Grade 7-9

Grade 6

Primary School, Grade 1-5