Marcus L.

Marcus L. Email and Phone Number

Customer Experience Lead at DELL
Marcus L.'s Location
Greater Helsingborg Metropolitan Area, Sweden
Marcus L.'s Contact Details

Marcus L. personal email

About Marcus L.

Specialties: Six Sigma Green Belt Certification, CompTIA Project+ Certification

Marcus L.'s Current Company Details

Customer Experience Lead at DELL
Marcus L. Work Experience Details
  • Dell Technologies
    Customer Experience Lead, Quality Assurance & Services Excellence
    Dell Technologies Feb 2023 - Apr 2024
    Sweden
    View
  • Dell Technologies
    Emea Csg Customer Experience Poc
    Dell Technologies Sep 2021 - Feb 2023
    View
  • Dell Technologies
    Emea Rcss Premium Sr Advisor
    Dell Technologies Jun 2018 - Sep 2021
    Sweden
    View
  • Dell Technologies
    Emea Premium Sr Analyst, Outsource Service Partner Lead
    Dell Technologies Jan 2018 - Jun 2018
    Sweden
    View
  • Dell
    Emea Rcss Premium Sr Business Analyst
    Dell Jun 2016 - Jan 2018
    View
  • Dell
    Emea Cbs Services Sr Business Analyst
    Dell Oct 2014 - Jun 2016
    View
  • Dell
    Emea Csmb Services Operations Sr Business Analyst
    Dell Jun 2010 - Oct 2014
    View
  • Dell
    Emea Smb Bus Ops Sr Business Analyst
    Dell Feb 2009 - Jun 2010
    View
  • Dell
    Performance & Productivity (Call Center Operations)
    Dell Jul 2008 - Feb 2009
    View
  • Dell
    Business Analyst
    Dell Mar 2007 - Jul 2008
    View
  • Stream International
    Resource Planner / Analyst
    Stream International 2005 - 2007
    View

Marcus L. Skills

Call Center Workforce Management Service Delivery Outsourcing Customer Experience Business Process Improvement Process Improvement Capacity Planning Bpo Business Analysis Forecasting Contact Centers Sla Team Management Customer Satisfaction Operations Management Performance Management Six Sigma Process Engineering Project Planning Call Centers Vendor Management Process Management Crm

Frequently Asked Questions about Marcus L.

What is Marcus L.'s role at the current company?

Marcus L.'s current role is Customer Experience Lead at DELL.

What is Marcus L.'s email address?

Marcus L.'s email address is ml****@****ail.com

What skills is Marcus L. known for?

Marcus L. has skills like Call Center, Workforce Management, Service Delivery, Outsourcing, Customer Experience, Business Process Improvement, Process Improvement, Capacity Planning, Bpo, Business Analysis, Forecasting, Contact Centers.

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