Danielle Larue Email & Phone Number

St. Augustine, Fl, Us

Jacksonville, Florida, United States

+ Subject matter expert in Digital Delivery Governance requirements able to assist product managers, control partners, and other stakeholders in adhering to those requirements.+ Validate risk assessments completed by product managers to ensure that all incremental digital risks were completely and accurately identified.+ Facilitate credible challenge review sessions between control partners and product managers, capture stakeholder concerns and questions, and verify resolution of follow-up items prior to release of digital features.+ Monitor status of completion of all Digital Delivery Governance requirements for each monthly release and provide release approval decisions based upon validation of requirement completion.+ Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.+ Support control design domain team members by participating in the design, development, delivery, and maintenance of a best-in-class governance and controls framework.+ Identify opportunities to strengthen the current control environment in partnership with product managers, legal, compliance and other functional teams.+ Support quality assurance team members by reviewing procedures for consistency and gaps relative to regulations, internal policies, and actual processes, ensuring adequacy and effectiveness of business and operational controls.

Jacksonville, Florida Area

• Manage at least one Product line from design to implementation and ongoing performance according to business need• Manage all technology standards across functional area, ensuring development, understanding and adherence around the globe• Set goals within functional area that are delivered to appropriate Operations & Technology Organizations• Contribute to the IT Project Leadership function to harmonize with overall business / technology objectives and ensure teams within the functional area are adequately staffed and possess the required skills sets to carry out their roles• Manage execution of IT strategy and roadmap for assigned technology area• Apply an in-depth understanding of concepts and procedures within engineering and basic knowledge of those elements in other areas• Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel• Assist with budget oversight, policy formulation and planning and ensure that development requests are in line with business requirements• Make evaluative judgments based on information analysis in complicated or unique situations; utilizing multiple sources of information• Negotiate with senior leaders (across functions) and communicate and negotiate with external parties• Identify business problems and design workflow solutions utilizing JIRA & Confluence digital Tools.• Monitor Tools developments and usage across the Tech and Financial industries.

Jacksonville, Florida Area

• Responsible for managing the digital tagging “intake” and planning process for the North America Core Tagging Team. • Owner of all North America digital tagging activities from project request, prioritization, resource planning and completion across the core tagging team, the extended tagging team and partners from lines of business. • Charged with communicating to stakeholders across the organization, agile team leads to integrate digital tagging into critical processes and users of tags to be sure there is a clear understanding of deliverables requested and completed. • Competent in Agile Release Planning with ability to plan for sprints and meet deliverables• Provide and organize support to stakeholders across the organization for Roadmunk, Jira, Tag Manager and Adobe Site Catalyst tools.• Accountable for setting up key performance metrics to measure the demand and supply for tagging, efficiency of the new process and improvements over time.

Jacksonville, Florida Area

• Partner with key stakeholders across the organization to determine a core set of measures to assess digital performance and the objectives the core measures will address• Support and develop measurement strategies for key performance indicators, and monitor existing properties to ensure all tracking and data-collection works properly.• Manage monthly global scorecard process and report progress against stated initiatives• Contribute and drive insights and actions to improve our digital experiences by leveraging new CX tools (ClickFox, TeaLeaf, Medallia, Site Catalyst)• Plan projects and activities systematically in line with business priorities, using a variety of analysis and problem solving techniques• •Respond to ad hoc metrics-related queries from across the organization as necessary• Work with business partners to develop business cases, forecasts, business justifications and validate results to drive appropriate business/marketing investment decisions and business/marketing activities

Jacksonville, Florida Area

• Act as the internal GxT Release Management Program Manager in partnership with Product, Delivery and Prioritization for North America Digital. • Provide process ownership and solutions to project origination, staffing, lifecycle management, and other related issues tied to achieving GxT’s Digital Roadmap goals. • Responsible for the oversight of the Traffic Team, supporting 250 Digital Projects/Efforts annually to ensure appropriate progress is being made, ensuring appropriate escalation and mitigation planning when warranted. • Interface directly with Product teams by leading intake of new project requests, and overarching ownership of scheduling key milestones and details for GxT deliverables throughout project lifecycle. • People management for Traffic Coordinator Team including hiring, coaching, and evaluating subordinates’ performance

Jacksonville, Florida Area

• Responsible for leading capacity planning activity for NA Digital projects requiring I&M support. • Operate as the entry point for resource requests, review projects requiring resource support and, with input from the team, determine feasibility.• Facilitate the review of high priority projects pending prioritization and with potential internet and/or mobile channel impacts. • Consolidate Internet and Mobile impact assessments and communicate the effort estimates for each Technology Project Request to the IT Project Management Offices of both Retail Bank and Cards organizations. • Track prioritized projects and coordinate resource assignments, communicating project assignments to teams and IT Project Managers. Monitor project status, forecast, and updating as necessary. • Continually evolve capacity planning and forecasting methodology to provide more predictive forecasts and annual fiscal requirements.

Jacksonville, Florida Area

• Design and maintain call center capacity plans utilized for forecast and tracking volume, productivity, required staffing levels, headcount, and related schedules for specific products.• Prepare volume and productivity forecasts encompassing multiple dynamics for changes in call product mix, staff mix, external factors and balancing between multiple organizations. • Develop complex forecasting models to assist senior management with strategy development and decision-making. • Maintain monthly reporting documents and database feeds for all products supported, and prepare monthly presentations and variance analysis.

Jacksonville, Florida Area

• Coach individual performance and provide feedback to a staff of 15-25 with the intent of driving the desired business results i.e. average handle time, availability, and service level. • Provide leadership, guidance and motivation to staff. Participate in staff interview & selection process. • Recommend and implement effective customer service quality strategies. Assure accurate and timely responses to all customer inquiries.

Greater Seattle Area

• Responsible for selling loans, making recommendations of credit worthiness, closing the sale, recommending solutions to difficult delinquent accounts, performing administrative tasks, and servicing accounts. • Experienced in Real Estate lending and formerly licensed in WA to sell Property and Casualty Insurance, familiar with Life, Disability, and IUI insurance lines.

Greater Seattle Area

• Supervised the teller line staff, their daily functions, and became the Vault Teller involving the management of all cash for the bank, four individual tellers, and all Merchant Banking services. • Promoted to Operations Manager, responsible for all cash controls, staffing schedules, and upholding all operations procedures to ensure compliance and protect from fraud, identity theft, and money laundering.

Barnstable/Yarmouth, Massachusetts Area

• Property Manager, responsible for overseeing 437 accounts and maintaining up to 743 total accounts.• Increased rented space from 56% to 84% and after expanding the facility an additional 250 units, maintained a 75% occupancy rate and significantly decreased account receivables from 18% to fewer than 5%.