Lisa Ryan Email & Phone Number

Clinton, Nj, Us

Roseland, Nj

Lead the overall design planning and strategy effort for ADP's corporate leadership development programs. This includes managing the design of specific leadership development initiatives, implementing accessibility, quality, and process standards and integrating next-generation technology into the design process and all programs.

Roseland, New Jersey, United States

As a member of the Global HR organization, designs, facilitates, and maintains ADP's corporate leadership development programs that have a measurable and lasting impact on ADP’s culture and business success. These leadership solutions are primarily targeted at developing next generation leaders through senior-level leaders. Collaborates with leadership across business units, functions, HR partners and the broader HR organization in the design and evaluation of programs.

Florham Park, Nj 07932

Determine and create pioneering and engaging learning strategies to meet the organization objectives of one of the world's largest providers of business outsourcing solutions. Focus on: management and leadership development skills, customer service strategies, product training, and payroll and tax fundamentals.• Provide strategic, performance improvement consulting including collaborating with business partners to conduct systemic analyses of performance gaps, recommend appropriate performance interventions and measure ensuing business outcomes. • Incorporate knowledge of organizational behavior, adult learning principles and training & development techniques to design and develop global learning for internal associates that is in alignment with organizational objectives.

Florham Park, Nj 07932

Created and implemented Quality 1st Impressions® - a customer service centric training program for a specific associate base in both the U.S. and the Philippines. - Improved Client Satisfaction scores year over year since inception in 2011. - Positively impacted the start-up of international offices for client facing positions.

Designed and taught undergraduate and graduate classes including: - HOTS - a hotel simulation experiential learning program - Sales & marketing - Diversity- Revenue management strategies- Quality management- Leadership

• Created and implemented innovative, goal-driven educational programs for world’s largest hotel franchisor (7000+ managed and franchised properties worldwide) - for internal (corporate) staff and external (franchisee) clients. Customized curricula for 11 distinct brands ranging from economy to full service hotels. Focused on: employee orientation, operations, hotel sales, customer service, and leadership.• Developed (with university faculty) the Wyndham Worldwide / Fairleigh Dickinson “Smarter U” © program - a learning partnership that provides graduate and undergraduate degree programs at company headquarters. Designed and taught courses that tied curriculum to corporate strategies.

Ms, Hospitality Management

This degree program is designed to increase analytical, managerial and leadership competencies and provide graduates with the requisite.

Ba, English/Communications