https://freepe.info/en/

Responsible for managing support and engaging customers in support contracts. Gathered, and clarified requirements with clients via Zendesk, created tasks for the developers and designers, and processed Support tickets. Responsible for: organizational policy creation, creating a security policy, maintaining inventory, planning and implementing budget, process improvement & problem-solving, IT infrastructure services, user and hardware provisioning, routine maintenance, troubleshooting, and managing potential issues.

Managed a team of up to 20 employees. Successfully recruited 11 middle/senior web developers and web designers within 5 years. (work.ua, Djinni.co, robota.ua, LinkedIn). Planned and controlled the budget of the office and saved 20% of the budget on office rental by searching for a good option. Maintained records and purchased new equipment at bonus prices from trusted suppliers. Created a security policy in the office. Responsible for: maintaining inventory, process improvement & problem-solving; searching for potential candidates, interviewing, onboarding new team members, mentoring, performance review, communication & and cooperation between team members across the globe; team Building; One to One meetings; mood monitoring and personal development of staff, finding and providing payment for training courses for developers and designers, finding and paying for participation in specialized conferences for company employees. Organization of corporate parties and team building for employees.Three years experience in performing manual testing for a web studio and very particular about details. Kept records for 8 private entrepreneurs in the company.

Created the following courses for the bachelor's and master's levels: Information Systems and Technologies in Finance; Payment Systems; and Budgeting of Business Entities. Author and co-author of 67 papers, 2 monographs, 2 handbooks, 1 book DOI: 10.1201/9781003271345● Eexperience in public speaking at scientific conferences in Poland and Ukraine and experience of participating in the election company in the local elections in Poltava from the student organization. Experience in volunteer organizations and have connections with volunteers.Consulting on working with information systems in accounting (Terminal, 1C 8.1 Managing productive enterprise)