Laryssa D'Alama Email and Phone Number
Laryssa D'Alama work email
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Laryssa D'Alama personal email
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Reconhecida internacionalmente como Top 100 CS Strategist 2018 e 2020. Foco minha carreira em liderança de times que entregam sucesso para clientes, já tendo atuado como líder da área de Onboarding e agora de Customer Success na Resultados Digitais (modelo SaaS SMBs).Experiência com construção de área de Onboarding e CS, projetos de alto impacto e cross-area, acompanhamento de métricas financeiras, controle de orçamento, liderança de líderes e de grandes times (60 pessoas).Tenho experiência com diferentes áreas do mercado B2B e B2C, tanto em execução de projetos quanto em consultorias especializadas e estratégicas.Compartilho minhas experiências no meu blog Successful Experiences: http://successfulexperiences.com/ SaaS, customer success, customer onboarding, leadership.
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Chief Operating OfficerInvolves Jan 2023 - PresentFlorianópolis, Santa Catarina, BrResponsible for Revenue Operations + Customer Experience departments. Report to CEO.
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Director Of Customer ExperienceInvolves Apr 2021 - Jan 2023Florianópolis, Santa Catarina, BrResponsible for Support, Customer Success, and Professional Services teams. Report to CEO.
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Cs TeacherCs Academy Jun 2018 - PresentSão Paulo, BrWorking as member of CS Academy since 2018, offering workshops about Customer Success in many different capitals of Brazil. -
Honorary MemberCustomer Success Meetup Brasil Jan 2018 - PresentCuritiba, Paraná , BrCo-founder of CS Meetups, helped to organize some CS events in Florianópolis (SC). -
Senior Manager, Customer SuccessRd Station Feb 2019 - Mar 2021Florianópolis, Santa Catarina, BrResponsible for the Customer Success teams (7 teams, 60 people managing 84 million BRL of ARR) that work proactively to ensure the desired outcomes achievement of our customers using our solution, RD Station Marketing. Responsible for the main projects of Customer Success department, budget execution, report building and analysis, building new processes through innovation routines and continuous improvement of the area. I also love developing people through 1-1s and recurrent skip-level 1-1s with my indirect teams. Direct report to senior CS executive. -
Manager Of Implementation Success (Services)Rd Station Apr 2016 - Jan 2019Florianópolis, Santa Catarina, BrResponsible for ensuring the First Value achievement through Onboarding services (5 teams, 50 people). As part of the Customer Success area, my team is focused on the Onboarding stage and our goal is to help customers achieve results using our software, RD Station Marketing.People development, building reports and analysis, budget execution and processes improvements.
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Implementation Specialist Team LeaderRd Station Sep 2015 - Mar 2016Florianópolis, Santa Catarina, BrLeading a team of Onboarding managers responsible for delivering the First Value of our software, RD Station Marketing, to our customers. Hiring, training and developing people, reports, building and improving processes through continuous improvement routines.
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Customer Success Team LeaderRd Station Aug 2014 - Mar 2016Florianópolis, Santa Catarina, BrAs Leader of a CS team, my main responsibility was to deliver success through a high-performing and engaged team. Hiring, training and developing people, reports, building and improving processes through continuous improvement routines.
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Customer Success ManagerRd Station Aug 2013 - Jul 2014Florianópolis, Santa Catarina, BrResponsible for performing strategic Digital Marketing consultancy for B2B and B2C companies, users of RD Station, the Digital Marketing software of Resultados Digitais. Specialized consultancy in SEO, link building, social media, blogging, content strategy, lead generation, marketing automation and business analytics. Consultant working on different areas of B2B and B2C companies throughout Brazil and abroad.
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Co-FounderDigitta May 2013 - May 2014Digital Marketing for Micro and Small Enterprises, liberal and independent professionals. Social media, websites and blogs communication, metrics and online advertising. -
Communications CoordinatorInstituto Voluntários Em Ação (Iva) Mar 2011 - Jul 2013Communications Coordinator. Social Media, SEO and web content producer for the media of Portal Voluntários Online; Online advertising (Adwords and FB Ads); Metrics; Brand monitoring; Online campaigns producer; Web writer.
Laryssa D'Alama Skills
Laryssa D'Alama Education Details
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Impacta TecnologiaMarketing Digital -
Universidad De Santiago De ChileCultura Latinoamericana
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Universidade Federal De Santa CatarinaJornalismo
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Internet InnovationAdwords
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Clear Educação E InovaçãoNovas Mídias
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Clear Educação E InovaçãoNovas Mídias
Frequently Asked Questions about Laryssa D'Alama
What company does Laryssa D'Alama work for?
Laryssa D'Alama works for Involves
What is Laryssa D'Alama's role at the current company?
Laryssa D'Alama's current role is COO @ Involves |Top 100 CS Strategist 2018, 2020 e 2021 | CS Academy | Mentor.
What is Laryssa D'Alama's email address?
Laryssa D'Alama's email address is la****@****.com.br
What schools did Laryssa D'Alama attend?
Laryssa D'Alama attended Impacta Tecnologia, Universidad De Santiago De Chile, Universidade Federal De Santa Catarina, Internet Innovation, Clear Educação E Inovação, Clear Educação E Inovação.
What are some of Laryssa D'Alama's interests?
Laryssa D'Alama has interest in Comunicação Digital, Social Media, Adwords, Marketing Digital, Redes Sociais.
What skills is Laryssa D'Alama known for?
Laryssa D'Alama has skills like Social Media, Digital Marketing, Google Adwords, Metrics, Online Journalism, Marketing Strategy, B2b Marketing, B2c Marketing, Online Advertising, Seo, Content Strategy, Content Writing.
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