• Serves as a primary functional analyst and subject matter expert for the organization's human resources, payroll, and time & attendance systems (UKG Pro).• Expands and modifies system to serve new purposes and improve work flow.• Partners with stakeholders in IT, Human Resources, Payroll, and Light Industrial to troubleshoot issues related to the UKG Pro Core, Payroll, and Time & Attendance modules.• Performs project leadership on time & attendance initiatives, including configuration changes, employee and role security updates, system upgrade testing, and end-user education and training.• Creates and distributes data analytics reports (Cognos Analytics/Business Intelligence).

• Served as subject matter expert for all modules of the firm's HRIS (UltiPro).• Worked with the firm's IT, human resources, and financial services teams to troubleshoot system issues related to UltiPro Core, Payroll, Recruiting, Onboarding, Workforce Management, and Performance Management modules.• Performed all system maintenance, including system configuration, employee and role level security, data entry, process workflows, and testing of system upgrades.• Created and updated reports in Cognos Analytics for distribution to staff.

• Acted as Tier I support to corporate business partners by diagnosing and resolving system issues in UKG Pro HRMS.• Created and updated ad-hoc reports in Cognos Business Intelligence for auditing and compliance needs.• Performed ongoing maintenance updates in the company's HRMS (UKG Pro), including data uploads and user acceptance testing.• Monitored potential system security concerns and performed regular data audits and security updates (password resets, account deactivation, etc.).

• Served as lead auditor and tester for HRIS system enhancements related to payroll.• Supported Payroll Manager by providing supervisory and training support to payroll team.• Acted as additional support to HRIS team by creating ad-hoc reports in Cognos Business Intelligence and ADP Reporting for auditing and compliance needs.

• Provided accurate Tier 1 payroll and benefits support for approximately 1500 employees.• Processed bi-weekly full cycle payrolls via UltiPro and ADP Enterprise (Version 5).• Generated and distributed paychecks to employees.• Resolved complex payroll discrepancies to maintain accuracy.• Worked with accounting department to prepare manual paychecks for employees.

• Led the payroll support function for the Canadian employee population (approximately 400 employees).• Assisted with processing of the United States payroll.• Processed bi-weekly and semimonthly full cycle payrolls via Workday.• Answered questions from management and employee population regarding tax documents (T-4, T-2200).• Completed Record of Employment documentation for submission to Service Canada.• Performed testing for HRIS system enhancements.• Composed and maintained process documentation in order to comply with Sarbanes-Oxley requirements.

• Provided primary support for 70 restaurants with approximately 6,000 employees.• Supported other payroll team members with client support for 325 restaurant locations with 36,000 employees.• Collaborated with human resources and finance departments to resolve payroll discrepancies.• Completed bi-weekly payroll for salaried and hourly employees.• Responded to requests for information from state unemployment agencies.• Compiled garnishment responses for submission to third-party provider.

• Coordinated the production of all weekly and semi-monthly payrolls, including compiling employee time and payroll data from time sheets and other records, computing wages and deductions, and entering tax withholding changes, transfers, and resignations into PeopleSoft HRIS system.• Issued special checks and performed adjustments as needed for pay related errors or retroactive increases.• Provided information to employees and managers on payroll matters, tax issues, deductions, and other related issues, policies and procedures.• Assisted with project planning, implementation, upgrade, and maintenance support of HR Systems, including all new systems, modifications, interfaces, and conversions.• Assisted with providing end-user training on timekeeping and paid time off tracking systems.• Supported associate users by troubleshooting and resolving and/or escalating system related issues.

• Named as most outstanding member of initial training class• Collaborated with payroll team members on a multi-state account with over 35,000 team members• Identified potential payroll issues prior to final submission• Compiled reporting data for distribution to client, internal management, and business partners

• Achieved 98% accuracy rate on all regular and supplemental payrolls processed for 1000 multi-state employees • Coordinated training and provided daily guidance for the offshore operations team in Gurgaon, India• Safeguarded client data in compliance with Sarbanes-Oxley guidelines• Established and maintained positive relationships with client management representatives and employees .

Payroll Trainer April 2001 to April 2002• Educated new payroll specialists, support personnel, and external supervisory and management hires• Facilitated a multi-week new hire training course that included classroom instruction, practice scenarios, written examinations, and on-the-job training• Led weekly training meetings for client service team• Designed and updated training manuals and other departmental documentationPayroll Specialist July 2000 to April 2001 and April 2002 to July 2002• Administered payroll for 65 multi-state client companies with a total of 750 employees• Familiarized clients with standard wage and hour law procedures• Maintained employee data in proprietary HRMS (AIMS)