Dolores L. Email & Phone Number

Ontario, Canada

Leading our amazing team of mobility and accessibility consultants, technicians, client care coordinators and administrators in the Niagara Region.Leadership Excellence Award-December 2024

Ontario, Canada

With this company I lead a team of dynamic individuals who come together to support our clients in achieving a life of mobility and accessibility. Learning as we go everyday in how we can better support our community.Motion Shining Star Award -December 2023.As a new manager in the company who significantly improved location metrics such as financial performance-AR, EBITDAR, inventory and customer reviews.

Ontario, Canada

With this company I drove profitability by exceeding store sales and profit targets, delivering best-in-class customer experiences, driving store operations, and effectively leading a team. In partnership with the Buying, Visual Merchandising, and Store Operations teams, I collaborate on inventory and pricing, strategic planning and execution, and projects and rollouts of new initiatives.Recognized as “Above and Beyond” leader for 2022 as voted by my peers.

Ontario, Canada

With this company, I led efficient and profitable operations to maximize store performance, surpass financial goals, and enhance the customer experience. I oversaw a team of 20 employees, providing ongoing inspiration, coaching, mentorship, and development opportunities. Additionally, I managed budgets, inventory, shrink, expenses, and wage costs, and upheld brand and visual presentation standards.Key contributions in this position include the following:• Consistently grew sales… Show more With this company, I led efficient and profitable operations to maximize store performance, surpass financial goals, and enhance the customer experience. I oversaw a team of 20 employees, providing ongoing inspiration, coaching, mentorship, and development opportunities. Additionally, I managed budgets, inventory, shrink, expenses, and wage costs, and upheld brand and visual presentation standards.Key contributions in this position include the following:• Consistently grew sales year-over-year, hitting sales targets on a monthly basis.• Onboarded, trained, and developed managers by creating training resources, measuring effectiveness and success, and updating training, accordingly, enhancing organizational capabilities and building the bench for future talent needs. • Awarded Manager of the Year among all Garage Stores in 2009, with recognition for the highest store sales increase (+30%) and overall manager and training contributions to the business. Show less

Greater Toronto Area, Canada

As a District Sales Supervisor, I oversaw 12 stores in the GTA (8 Garage stores and 4 Dynamite stores) and provided guidance and direction to leaders to grow their business. I supported training and operational processes and conducted Customer Visit Reports (CVR) during each visit and Store Visit Reports (SVR) quarterly to inform training needs and make recommendations to improve the customer experience.Key contributions in this position include the following:• Facilitated KPI knowledge… Show more As a District Sales Supervisor, I oversaw 12 stores in the GTA (8 Garage stores and 4 Dynamite stores) and provided guidance and direction to leaders to grow their business. I supported training and operational processes and conducted Customer Visit Reports (CVR) during each visit and Store Visit Reports (SVR) quarterly to inform training needs and make recommendations to improve the customer experience.Key contributions in this position include the following:• Facilitated KPI knowledge training to focus on business acumen development, resulting in an immediate increase in conversion across the district.• Designed and developed training content and programs for managers by assessing training needs, delivering training, and evaluating effectiveness, leading to the effective development of managers to achieve retail KPIs. Show less

Toronto, Ontario, Canada

In this role, I managed a multimillion dollar store and a commissioned workforce comprised of 4 Co-Managers and 15 employees. I built a strong clientele base by reviewing clientele books and creating sales outreach strategies to engage and retain clients. Additionally, I directed all aspects of store operations, training and development, marketing, visual merchandising, and inventory management.Key contributions in this position include the following:• Executed a top-line loss… Show more In this role, I managed a multimillion dollar store and a commissioned workforce comprised of 4 Co-Managers and 15 employees. I built a strong clientele base by reviewing clientele books and creating sales outreach strategies to engage and retain clients. Additionally, I directed all aspects of store operations, training and development, marketing, visual merchandising, and inventory management.Key contributions in this position include the following:• Executed a top-line loss prevention program in-store focused on luxury goods, and partnered with Loss Prevention Manager to develop and facilitate training.• Generated solutions to remain competitive throughout the 2008 financial crisis, including an initiative to decrease Canadian pricing during currency fluctuations, resulting in sustained cross-border shopping.• Delivered a high-end shopping experience and built a clientele base, while collaborating with stylists to dress celebrities and public figures. • Honoured with Top Sales Manager and Leading Store Contributor Awards at a Manager’s Conference in California in 2008. Show less

Ontario, Canada

Manager of the Year 2007

Bachelor Of Business Administration

4-year Program Mentor – University Career Services, Mentorship Plus Program

Certificate In Residential Valuation, Real Estate