Lauren Scott Email & Phone Number

United States

Greater New York City Area

Learning Management System (LMS) implementation consultant providing dedicated support to the customer business units for SuccessFactors Learning Management System (LMS) at Bayer (global pharmaceutical client in NJ). Provide end-user support for LMS issues reported through the help desk. Assist in the troubleshooting of LMS technical issues. Defect testing and data validation for SuccessFactors software upgrade. Provide on-demand reports on LMS data to clients. Make updates to the internal SharePoint site.

Learning Management System (LMS) implementation consultant providing dedicated support to the customer business units for Peoplesoft Learning Management System (LMS) version 9.2 at Verizon (client in NJ). Provide end-user support for LMS issues reported through the help desk. Assist in the troubleshooting of LMS technical issues. Defect testing. Provide on-demand reports on LMS data to clients via Cognos. Make updates to the internal SharePoint site.

Bridgewater, Nj

LMS / Sharepoint Support Contractor who provides technical support at Eli Lilly - Imclone division of Success Factors Learning Management System (LMS) and maintenance of the internal Sharepoint site. Provides end-user support, documentation, troubleshooting and reporting for the LMS system. Provide end-user support for compliance courses with e-signature signoff.

Orangeburg, Ny

Learning Management System (LMS) Implementation consultant providing dedicated support to the customer business units upgrading their version 8.8 Peoplesoft Learning Management System (LMS) to version 9.2 at Verizon (client). This included specific data gathering, analyzing, incorporating business design goals and managing the implementation/transition to the upgraded LMS. It also included project managing the risks, addressing issues and overcoming challenges to successfully deploy to each business unit as well as working with all areas of the internal team (particularly those supplying design, service and technical support). Support large scale data cleanup and Cognos reporting impacts. Act as business project liaison for IT for the upgrade. Gather requirements for Functional Design Documentation. Administer and conduct UAT test plans, gather testing results and reporting through HP Quality Center. Create training support documents and posting to Sharepoint site. Troubleshoot LMS functionality at Go Live and provide ongoing LMS end-user support.

Developed customized sales and customer service training programs for specialty cosmetic brands. Secured $150K training and development grant from the State of NJ to deliver computer skills, soft skills and on the job training. Manage and assess the viability of new product launch training to ensure cross-functional compliance. Developed customer service policies and procedures to create synergy across all internal and vendor call centers. Developed daily internal training and development communication. Liaison between executives and sales force to translate initiatives into sales curriculum. Conduct webinars and provide distance learning opportunities.

Provide single point of contact for confidential go-to-market product launch training for sales and customer service channels along with training communications and announcements. Strategic input on training plans for multi-departmental product launches to develop implementation plans including valuable customer feedback from prior launches. Analyzed training results through Cognos and Peoplesoft LMS reporting. Consolidate and coordinate SME curriculum feedback by channel. Communication of T3s, pilots, and trainer certifications for customized Northeast Area launches.

Spearheaded cross-functional wireless communications' initiatives including development and planning for implementation of interdepartmental programs/process improvements.

Guided a team of 5 marketing professionals to design, develop, and deliver innovative collateral and merchandising programs for 3500 Verizon retail locations in support of key tactical and strategic sales goals. Managed $13 million marketing budget. Negotiated contracts and coordinated collateral production and advertising with internal and external vendors.

Managed corporate contract sales on quota for firms such as UPS, United Water, Unilever and BMW.

Delivered in-house training programs for B2B sales and retail staff members. Planned special events such as sales symposiums and training events to increase sales acumen. Met regularly with direct sales force to facilitate motivational sales meetings. Coached, mentored, and guided new managers. Collaborated with marketing team on team building seminars, new product roll-outs, and additional projects.

Performed administrative tasks for senior executives including the Chief Operating Officer.

Business Administration And Management, General

72 credits.

Solar Technician