Daniel Lascu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

•Platform Administration & Instance Management:Managed the full lifecycle of the ServiceNow platform, ensuring optimal performance and alignment with business objectives.Monitored services to ensure smooth platform operations and managed upgrades and patches to minimize downtime and maintain security compliance.•Incident, Request, & Data Management:Proactively managed incidents and requests to prevent major issues, ensuring compliance with SLAs and OLAs.Resolved helpdesk issues and handled data management tasks, including updating and verifying client data to ensure accuracy.•Custom Development & Workflow Automation:Developed and customized ServiceNow applications using JavaScript, XML, HTML, and ServiceNow APIs.Designed and implemented workflows to enhance process efficiency and automation.Created custom UI policies, actions, and scripts to improve user experience.•System Integrations & IT Asset Management:Led integrations of ServiceNow with third-party systems, ensuring seamless data flow across platforms.Managed IT Asset Management (ITAM) and Configuration Management Database (CMDB) to support ITIL processes.•Service Mapping, Discovery & Performance Monitoring:Implemented ServiceNow Discovery and Service Mapping to automate IT infrastructure identification.Monitored platform health, usage, and compliance, optimizing performance and troubleshooting issues.•Collaboration, Communication & User Support:Collaborated with cross-functional teams to align ServiceNow solutions with organizational goals.Provided end-user support and training to ensure efficient platform use and adoption.Maintained regular communication with colleagues and developers, suggesting code improvements.•Documentation, Reporting & Readiness:Created detailed documentation for configurations, workflows, and integrations.Developed custom reports for insights into platform usage.Maintained 24/7 readiness for critical incidents, ensuring tasks were completed properly.

Bucharest, Romania

As part of this program, I work as a front-end trainee for internal projects/homework.I use the following technologies: JavaScript, HTML, CSS, Responsive Web Design, JS Scope, JS DOM Manipulation, Git, Async JavaScript, OOP, ES6, BOM, CRUD, React.I use the following programs: Visual Studio Code, Insomnia, Node.JS, Expo, Android Studio, Git Bash, Git.This is my GitHub: https://github.com/lascudaniel92/lascudaniel92.github.io

Bucharest, Romania

Customer care.Answering calls or live chats from customers.Solving customer problems and ensuring that the customer learns the troubleshooting steps so that they can solve the problem themselves in the future if necessary.Providing training to new employees.Supporting my direct supervisor with difficult cases.Supervising another department and assisting team leaders from another country with difficult cases.Being the best source of information in the room.Showing our customers that we are the best.

Bucharest, Romania

Java course including Java Core, Java Data Access and Object Related Mapping, Java Web Programming, Java Web Services and XML, Java GUI, Mysql and Software Engineering

Bucuresti

Inbound calls from Romanian customer that use a worldwide service and product.

Bucharest, Romania

Data validation between the customers database and the LinkedIn platform

Bucharest, Romania

Preparing and uploading smartphone applications across markets. Creating promotion videos for the apps. Using Photoshop, After Effects and Premiere, and using Eclipse as well.

Bucharest, Romania

My tasks in this job were- preparing and uploading cell phone applications- creating promo films for the applicationsFor this I used Adobe Photoshop, Adobe Premiere, Adobe After Effects and Eclipse.Checking the statistics of the apps we had published on the market.Promoting the apps on social media to help them grow faster.Tracking various statistics on user behavior so that we can adapt to the needs of the users.

Bucharest, Romania

Testing a game in order to find various bugs and report them into a database.Free testing due to the fact that I was finding the most important bugs that were crashing or freezing the game.

Bucharest, Romania

Creating websites front end with HTML and CSS.Using WinSCP, Photoshop and Notepad++ in order to create and modify the content of the website.

Front-End Web Development, Information Technology

Technologies: HTML, CSS, JavaScript basics, Responsive Web Design, JS Basics, JS Scope, JS DOM Manipulation, Git, Async JavaScript, OOP.

Student, Information Technology