-Educating and supporting sales staff on product knowledge -Reimagined the mentor team through new coaching strategies -Facilitating, overseeing, and scheduling training for priority based initiatives, with virtual and in-person delivery-Empowering the team to set goals and providing resources to meet goals-Worked cross functionally with leadership to identify areas of improvement for the customer journey throughout the Florida Gold Coast Market

-Project manage the development and execution of Apple Distinguished Schools Global Summit to support a community of worldwide influencers.-Working closely with internal and external stakeholders to develop content and meet deadlines for product distribution-Reviewing and analyzing Apple Distinguished School applications to identify and celebrate the best in class schools using Apple technology-Measuring and presenting success of a customer nurturing program through stakeholder feedback -Creating and delivering training for facilitators from worldwide teams

-Shared knowledge with team to improve the storewide customer experience -Met and exceeded goals while mentoring others using new strategies-Drove B2B engagement; increasing revenue and providing support to recurring customers-Provided excellent customer service through our customer journey -Created customized solutions to fit all customer needs

-Planned and identified curriculum needs based on data, across all grades K-5-Led and facilitated grade level team meetings to ensure the success of the teachers as well as the students-Coached teachers through the creation and use of learning goal scales during Professional Learning Community (PLC) meetings-Provided professional development for teachers and parents through presentations and coaching