Abhilasha (Lasha) Choudhary Email & Phone Number

United States

United States

India

Chennai Area, India

In my current role, I am responsible for:+ Client Engagement: Single point of contact for clients across the globe. I work with clients on an ongoing basis to help align training to their vision and business goals.+ Account Management: Project Manager for the e learning teams and responsible for the gross margin on projects. + Domain Knowledge: I am proactive at keeping myself relevant and stay abreast of cognitive theories and instructional technology.+ Solution Consulting and Presales: I work with business development directors on RFPs and POCs.+ Production Support: Hands-on knowledge on creating engaging learning.

Chennai Area, India

Pune Area, India

As a senior instructional designer:• Created ISMs (Instructional Structure Matrix).• Developed storyboards for prototypes/pilots.• Wrote ID guidelines & checklists.• Conducted ID reviews.• Mentored IDs and writers.• Created Request For Proposals (RFPs).• Designed Pilots/Demos for Proof of Concept (POC).• Created Design Proposals.• Planed ID estimates and schedules.• Handled client communication.• Coordinated with Project Stakeholders, SMEs and cross-functional teams.• Planed and conducted project related training.• Tracked quality of output of team members.

Chennai Area, India

As an Instructional Designer:• Visited clients to understand training needs.• Conducted Training Need Analysis (TNA)• Defined Training Objectives and created learning road maps.• Created storyboards based on sound instructional theories.• Attended pilot programs to assess learning.• Conducted focus group discussions for training effectiveness.• Attended client calls/meetings with the engagement manager.

Pune Area, India

As a trainer with Mphasis:• Was responsible for the product knowledge of the agents on the floor.• Conducted monthly product and refresher trainings.• Also conducted soft skill trainings.• Monitored calls and tasks to identify individual training needs and incorporated those in the training. This was based on the call quality index required by the client.• Developed action plans based on individual needs.• Mentored and coached agents based on SLAs.• Created training manuals and presentations based on the client’s requirements.• Was responsible for the monthly Dashboard and MIS.• Conducted sessions around the call and task parameters.• Interacted with operations and calibrated with the clients on a weekly basis.

Bachelor Of Commerce - Bcom, Business Administration And Management, General, First Class

Masters In Psychology, Clinical Psychology

Masters in Psychology

Bachelor Of Commerce (B.Com.), Business/Commerce, General, First Class

Bachelors of Commerce