Lashad Lewis Email & Phone Number

Dedicated IT professional offering an array of skills in troubleshooting, creating tickets, and customer support satisfaction. Proven track record of success working in high volume 24x7 technical call centers developing and implementing feasible technical support and strategies to achieve goals and objectives within time and budget constraints. Solutions-oriented, innovative, and highly skilled individual , adept in IT operations as well as help desk support.4+ years of professional experience includes programming new applications as well as maintenance work, customer service and support, problem isolation and analysis, application and requirement analysis, and process improvement. I possess the knowledge and technical expertise to work competently and efficiently with all current systems and hardware. My confidence and passion in my career area have allowed me to successfully handle complex technical situations and achieve positive outcomes on a consistent basisSKILLS & EXPERTISELoss & Prevention | Report Writing | Customer Service | Information Technology | Dynamic Leadership | Asset Management | Technical Support | Networking | Programming | Troubleshooting | Oracle | Salesforce | ServiceNow | MS Office Suite | Incident Management | ITIL | Citrix | VPN | Windows 7 OS | Solaris OS | Unix | Active Directory | SQL HIGHLIGHTS• Served as a programmer for economy towing service, where I developed innovative solutions for large-scale software and systems. In this position, I am responsible for the full lifecycle development of software.• Utilized a variety of ticketing systems (Oracle, Salesforce, ServiceNow, ITIL) in the assessment and resolution of called-in equipment failures or issues. • Conceptualized the Citrix System, VPN to reset user accounts, set up scan to email, and scan to folder.• Supported TAMs (Total Automotive Management) servers that sit at the stores. The TAMs servers (Dell) sit on a Solaris OS and a Unix, SQL database access• Middle Georgia State University | Bachelor of Science - BS, Aeronautics/Aviation/Aerospace Science andTechnology, General ·| 2011 - 2019• South Georgia Technical College | Associate degree, Information Technology | 2007 - 2010• CompTIA A+ In Progress