Lashae Horne Email & Phone Number

Supported multiple products to implement processes on a day-to-day basisWorked with Product Managers to improve and establish processes for existing products Reviewed and approved requests for new, replacement, and demo hardware, client authentication codes, client app trials, and custom IVR setupsWorked with the mailroom, Sales team, Implementation team, Vendors, Technology, and Product Management team to facilitate damaged/lost hardware replacements and returns Pulled data… Show more Supported multiple products to implement processes on a day-to-day basisWorked with Product Managers to improve and establish processes for existing products Reviewed and approved requests for new, replacement, and demo hardware, client authentication codes, client app trials, and custom IVR setupsWorked with the mailroom, Sales team, Implementation team, Vendors, Technology, and Product Management team to facilitate damaged/lost hardware replacements and returns Pulled data from vendor reports to update, correct, and maintain internal records in SalesforceReviewed vendor invoices for accuracy, signed vendor payment worksheets, and conducted monthly billing auditsCreated custom reports relating to various products upon requestParticipated in an internal audit to demonstrate workflows and processesParticipated in a Lean Six Sigma project to improve request processing time and accuracy Show less

New York, New York, United States

Facilitated the sale of museum admission tickets and museum guided tour tickets for large groups and third-party vendorsCommunicated with customers and third-party vendors by email and phone to help plan their group admissions into the museumWorked with my team to meet department goals and to anticipate tourism trends in the New York City areaCoordinated with other departments to facilitate group entry on a daily basisAssisted customers in the planning and execution of their… Show more Facilitated the sale of museum admission tickets and museum guided tour tickets for large groups and third-party vendorsCommunicated with customers and third-party vendors by email and phone to help plan their group admissions into the museumWorked with my team to meet department goals and to anticipate tourism trends in the New York City areaCoordinated with other departments to facilitate group entry on a daily basisAssisted customers in the planning and execution of their group admission into the museum, including transportation drop-off, directions to the museum, entry protocol, and information about the surrounding areaCommunicated with groups and vendors about pandemic-related cancellations and refunds Show less

New York, New York

Executed Visitor Services protocols to ensure a safe and memorable experience for all visitors. Utilized operational protocols for individual, group, and special interest visitor access to the museum. Provide information to visitors about the history of 9/11, the memorial, museum and about Manhattan. Assisted in the onboarding process of new department employees. Surveyed visitors to acquire demographic and other beneficial information. Provided efficient customer service on-site, addressing… Show more Executed Visitor Services protocols to ensure a safe and memorable experience for all visitors. Utilized operational protocols for individual, group, and special interest visitor access to the museum. Provide information to visitors about the history of 9/11, the memorial, museum and about Manhattan. Assisted in the onboarding process of new department employees. Surveyed visitors to acquire demographic and other beneficial information. Provided efficient customer service on-site, addressing any visitor needs related to the overall operation of the Visitor Services team. Show less

Newark, Nj

I assisted and filled in for English tutors who provided English language instruction for adult native speakers of Portuguese in the Newark Community. My duties included taking over classes, helping students better understand American culture, and helping students expand their vocabulary and improve their grammar.

Collegefashion.Net

As an intern, I submitted blog posts to the site 1-2x a week for the duration of my tenure, worked remotely while performing in accordance with all guidelines and generating more traffic to the site, and worked with new systems (Tempest) in order to complete assignments

Master Of Arts - Ma, Communication, General

Bachelor Of Arts - Ba, Linguistics

Activities and Societies: German Living-Learning Community, Rutgers University German Club, Rutgers Review Major in Linguistics Minor.