Lashae Latimore Email & Phone Number

Mt Laurel

• Serves as a liaison between PHH customers, regulating bodies and PLS Clients. • Expedite complaint resolution to ensure service timeframe expectations are met within the requirements of the client, regulating agency and department. • Analyze complaints from the complainant’s perspective and be responsible for creating effective, legal approved letters in an efficient manner in response to escalated complaints. • Capture data to support Client and internal reporting to identify… Show more • Serves as a liaison between PHH customers, regulating bodies and PLS Clients. • Expedite complaint resolution to ensure service timeframe expectations are met within the requirements of the client, regulating agency and department. • Analyze complaints from the complainant’s perspective and be responsible for creating effective, legal approved letters in an efficient manner in response to escalated complaints. • Capture data to support Client and internal reporting to identify and report trends, root cause, and summarize themes driving customer satisfaction. • Make recommendations to resolve issues, improve procedures and/or advance workflow.• Plan, document and manage completion of tasks expeditiously through case completion. Show less

Mt Laurel

• Verified and compiled necessary documentation for processing request for assistance with delinquent mortgages• Conducted financial interviews to determine program eligibility in accordance with Fannie Mae and other private investors• Managed a pipeline of 100+ delinquent loan accounts• Handled daily call volume of 50-100 incoming and outgoing phone calls

Cherry Hill, Nj

• Responsible for collecting and verifying all supporting credit, asset, income and collateral documentation to make the best recommendation to underwriting• Performs income calculations and analysis to provide alternate options to adverse decisions• Manages a pipeline of 50+ FHA, Conventional, VA and USDA loans• Responsible for coordinating closings with Mortgage consultants, title companies, insurance agents and all interested parties • Provides support to fellow analyst… Show more • Responsible for collecting and verifying all supporting credit, asset, income and collateral documentation to make the best recommendation to underwriting• Performs income calculations and analysis to provide alternate options to adverse decisions• Manages a pipeline of 50+ FHA, Conventional, VA and USDA loans• Responsible for coordinating closings with Mortgage consultants, title companies, insurance agents and all interested parties • Provides support to fellow analyst, mortgage consultants and lower level staff members Show less

Responsible for managing the mortgage loan process once the client has submitted the mortgage application. Managed a pipeline of conventional and FHA and Jumbo loans. Maintained monthly customer service rating of 92% consistently.