Lashae Latimore Email & Phone Number

Mt Laurel

• Serves as a liaison between PHH customers, regulating bodies and PLS Clients.
• Expedite complaint resolution to ensure service timeframe expectations are met within the requirements of the client, regulating agency and department.
• Analyze complaints from the complainant’s perspective and be responsible for creating effective, legal approved letters in an efficient manner in response to escalated complaints.
• Capture data to support Client and internal reporting to identify… Show more
• Capture data to support Client and internal reporting to identify and report trends, root cause, and summarize themes driving customer satisfaction.
• Make recommendations to resolve issues, improve procedures and/or advance workflow.

Mt Laurel

• Verified and compiled necessary documentation for processing request for assistance with delinquent mortgages
• Conducted financial interviews to determine program eligibility in accordance with Fannie Mae and other private investors
• Managed a pipeline of 100+ delinquent loan accounts
• Handled daily call volume of 50-100 incoming and outgoing phone calls

Cherry Hill, NJ

• Responsible for collecting and verifying all supporting credit, asset, income and collateral documentation to make the best recommendation to underwriting
• Performs income calculations and analysis to provide alternate options to adverse decisions
• Manages a pipeline of 50+ FHA, Conventional, VA and USDA loans
• Responsible for coordinating closings with Mortgage consultants, title companies, insurance agents and all interested parties
• Provides support to fellow analyst… Show more
• Provides support to fellow analyst, mortgage consultants and lower level staff members Show less

Responsible for managing the mortgage loan process once the client has submitted the mortgage application. Managed a pipeline of conventional and FHA and Jumbo loans. Maintained monthly customer service rating of 92% consistently.