Lashanda Harris Smiley Email & Phone Number

Orlando, Fl, Us

Orlando, Florida

SUMMIT BROADBAND | RESIDENTIAL PROPERTY SUPPORT SPECIALIST| MARCH 2016- SEPTEMBER 2020Demonstrated consistent proficiency in 13 assigned Residential Communities including apartment and homes maintaining a loyal business to business relationship with assigned Property Managers, Leasing agents and Tenants while resolving escalated complaints and creating new Sales with utmost courtesy and professionalism. Increased monthly revenue of over $8000 plus annually. Worked closely with Community Marketing Managers to plan community events, as well as to be onsite on a regular schedule to promote Summit Broadband products and services to new and current residents. Worked side by side with Summit Broadband marketing department to develop, created and implemented marketing collateral and distribution methods to reach non-customer including current customers for upgrade, to increase take rate community’s revenue. Ensured corrections and updated customers billing and contracts.

Orlando, Florida

WARNER ROBINS BEAUTY SALON| SALON OWNER| JUNE 2012- MARCH 2016Sourced high quality and trending hair care products and recruit exceptional Professional Hair stylist, Barbers and Makeup Artist to maintain salon standards. Networked at industry events such as bridal shows & community events to promote business. Creatively advertise company with business for cross-promotion.

Orlando, Florida

COMCAST COMMUNICATIONS| LEAD SUPPORT| JUNE 2007- OCTOBER 2012Elicited and recorded customer information and inquiries. Troubleshoot and resolved technical sales and billing calls in commercial and residential department. Prepared work orders communicated orders to dispatch and technicians. Researched and identified trends in service/equipment outage and documented processes reporting consistent problems. Promoted and sold services/benefits, enter and confirm sales.

Longwood, Florida

SEARS HOME IMPROVEMENT | MARKET COORDINATOR | AUGUST 2003–MAY 2007Served as a team Market Coordinator supervising 3-5 employees working in direct connection with customers, install technicians and sales team. Responsible for providing appointments to the Salesforce within their assigned market. Under the general direction of the Supervisor/Manager/Director, qualified, designated and set required appointments to dispatch market. Protected the company’s assets and investment by maximizing the conversion of leads to appointments.

Albany, Georgia, United States

NATIONAL DIRECTORY ASSISTANCE| 411 CUSTOMER SERVICE | JANUARY 1999– NOVEMBER 2002Responsible for increasing revenue by achieving monthly sales quotas and financial metrics business to face. Ensured the accuracy of all information released by computer network accordance with company policy. Worked independently implementing training materials and assist with training of recent employee units of approximately 4-10 new hires. Received incoming calls providing customer-based solutions relating knowledge of the organization's entire product line.