Lashanda Perry Email & Phone Number

Ladson, SC, US

Mount Pleasant, South Carolina, United States

Summerville, SC

• Assist elderly with personal care, overseeing medication administration.
• Follows care plan, home regulations, and ensured safety practices were consistently implemented.
• Provide medication reminders and prepare food according dietary needs.
• Provide concierge services and errand running as needed.
• Maintains records and input data of client’s orders and prescriptions and reports to Registered Nurse any changes in health.

Summerville, SC

• Created follow-ups and utilized the correct procedures for escalating contacts.
• Verified restaurant partners account information reducing unauthorized changes to accounts.
• Maintain quality service by following company service levels of demonstrating empathy and providing one call resolution leading to 14 average issues per hour which exceeded the client’s minimum.
• Contributed to decreasing refund errors 12% by leaving detailed notes, verifying charges, and made outbound calls to follow up with partner managers to confirm accurate invoice amounts.
• Proficient in Zendesk, Salesforce CRM applications

Summerville, SC

• Installed computer peripherals and created system log-ins for new employees and contractors.
• Provided one call resolution by using active listening skills and determining the employees’ problem resulting in a 6% decrease in call backs.
• Maintained security of all client applications by adhering to 3 part authentication process for verifying accounts.

North Charleston, SC

• Researched and provided product information to potential customers via chat platform
• Handled up to four chats concurrently while properly engaging each customer
• Determined up sell opportunities based off customers’ needs
• Multi-tasked by keeping customers engaged and researching product information
• Worked and trained remotely for major appliance supplier

Access Control, Dispatch, Office Work, Hotel/Resort Check ins, Event Operations

Associate Of Arts (A.A.), Psychology, 3.87

Phlebotomy Certificate, Phlebotomy Technician/Phlebotomist

I successfully completed 25 venipunctures, 5 dermal punctures, and various waived testing which satisfies the requirements to take the.