La-Shaughn Williams work email
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La-Shaughn Williams personal email
Experienced Quality Control Professional who has increased solid business practices, client relationship management, and team training while increasing quality accountabilities. Provided direct and supporting services in the areas of Mortgage, Real Estate Taxes, Residential Property Valuations, Finance, Credit, Advertising, B2B, and Customer Experience Management. Highly collaborative and experienced in team development.Lean Six Sigma trainingPMBOK online trainingScrum TrainingCompleted 20 hours Professional Scrum Master Shadowing.Increased Skillsets include:Design Sprints, Agile: Scrum Methodology, Backlog Review, Sprint Planning, Stories, Sprint Reviews, Retrospectives.Currently enrolled in CSM Certification classes. I am ready for new ventures, and would welcome new career opportunities/discussions.
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Professional, Quality ManagementCorelogic Apr 2013 - Nov 2022Irving, TexasProvided Quality Control Review/Audit of internal and vendor mortgage research teams.• Resolved escalated internal and client queries within set compliance parameters and service level agreements• Contacted tax agencies and internal departments to ensure that exemplary client relationship management services were achieved.• Completed process improvement findings, disbursement, parcel, lien, claim reviews, and identifiable trends to ensure proper escrow servicing• Ensured CFPB and Tax Reform Act resolutions were accurate and compliant• Provided daily reports, training and suggestions for team processes and improvements •PMP Training•Lean Six Sigma Training -
Preferred Substitute TeacherKeller Isd Nov 2009 - Apr 2013Keller, Texas• Provided classroom instruction for grades K thru 12th. Dedicated instructor assigned to a specific campus with curriculum emphasizing full engagement of classrooms of 7th and 8th graders• Developed science and math instructional materials and administered test evaluations of students • Developed study guides, subject worksheets, and individual retention student overall State Competency materials• Assisted to increase overall State Competency test scores in the area of math -
Tax ProfessionalH&R Block 2006 - Apr 2011Watauga, Tx• Analyzed: client financial, mortgage, investment, military, medical, charge-offs, and educational documents to identify and monitor tax payments to the IRS and State Taxing Authorities• Provided tax resolution forecast and projections to clients to ensure proper tax planning •Generated leads, and sold investment and banking products to service the needs of consumer financial planning goals• Completed Amended Returns and follow up queries• Provided “Tax Talks” to business employees via Tax Community Outreach programs -
Account ExecutiveHsbc Apr 2001 - Oct 2001Lithicum, MdAchieved Top Sales Individual, and Top Sales Team Member as a Mortgage Loan Officer. • Obtained loan documents, initiated, developed and funded, restructured loans within 30 day deadlines• Compiled credit, employment, title, insurance documentation to render to authorizing underwriters• Provided small personal loan services -
Telephone Sales RepresentativeCdsc (Verizon) Feb 1995 - Aug 2000Greenbelt, MdAchieved top sales position while advancing from non commissioned to commissioned Yellow Pages Inside Sales representative status.• Extensive CRM and B2B Sales• Retained over $1 million in base revenues and generated 15% increase in print and web advertising sales• Generated new clients and placed advertisements in over 50 local and regional Yellow Pages directories• Placed outbound calls and responded to inbound leads to achieve sales objectives • High call volume
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Government Services/Marketing Services RepresentativeAmerican Express Sep 1990 - Oct 1994Greensboro, Nc And Rosslyn, VaMarketed Government/Business/Individual credit card products with an emphasis on Advanced SME, card member retention, and travel expense payments.• Began as high volume Call Center Representative • Provided Base Facilitators with overall Government Card member deployment protocols• Provided customer service assistance to credit card members with card service inquiries• Adjusted authorized credit card product users as requested
La-Shaughn Williams Skills
La-Shaughn Williams Education Details
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Western Carolina UniversityMass Communication/Media Studies/Marketing
Frequently Asked Questions about La-Shaughn Williams
What is La-Shaughn Williams's role at the current company?
La-Shaughn Williams's current role is Professional, Quality Management.
What is La-Shaughn Williams's email address?
La-Shaughn Williams's email address is la****@****gic.com
What schools did La-Shaughn Williams attend?
La-Shaughn Williams attended Western Carolina University.
What skills is La-Shaughn Williams known for?
La-Shaughn Williams has skills like Customer Retention, Leadership, Management, Team Building, Project Management, Volunteering, Volunteer Recruiting, Microsoft Word, Tax Preparation, Public Speaking, Training, Client Relations.
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